RM35X0E _56 Audio / Visual / Telematics _078379 NAVIGATION / MULTI INFO DISPLAY _0380999 NAVIGATION SYSTEM T

NAVIGATION / MULTI INFO DISPLAY  NAVIGATION SYSTEM  PROBLEM SYMPTOMS TABLE  


NOTICE:
·

When replacing the radio and display receiver assembly or navigation ECU, always replace it with a new one. If a radio and display receiver assembly or navigation ECU which was installed to another vehicle is used, the following may occur:

-

A communication malfunction DTC may be stored.

-

The radio and display receiver assembly or navigation ECU may not operate normally.


·

When replacing the telematics transceiver, make sure to replace it with a new one. (w/ Telematics Transceiver)



HINT:
·

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.

Click hereAudio / Visual / Telematics>NAVIGATION / MULTI INFO DISPLAY>NAVIGATION SYSTEM>PRECAUTION

·

Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.

·

Inspect the fuses and relays related to this system before inspecting the suspected areas below.



General Function
Symptom Suspected Area Link
The navigation function and voice recognition function cannot be used, The above symptoms occur after repeatedly restarting with the ignition switch on (ACC). Check that "MEU" is displayed on the System Check Mode screen and it is displayed as "OK" Click here
Check that the part number of the navigation ECU is correct (check that an imitation part is not connected) -
Check the radio and display receiver assembly and navigation ECU software version, update to the latest software version if it is available and check for the symptoms again -
Proceed to "Start Up Signal Circuit between Radio Receiver Assembly and Navigation ECU" Click here
Harness or Connector (Radio and display receiver assembly - navigation ECU) -
Navigation ECU Click here
Radio and display receiver assembly Click here

Display Function
Symptom Suspected Area Link
Black screen (no image appears on the navigation/audio screen). Proceed to "Black Screen" Click here
Proceed to "Check Software Error History" in Operation Check Click here
If the view behind the vehicle is displayed normally on the radio and display receiver assembly when the ignition switch is ON and the shift position in R, replace the radio and display receiver assembly Click here
Radio and display receiver assembly Click here
Display does not dim (does not change to night screen) with tail switch on. Proceed to "Display does not Dim when Light Control Switch is Turned ON" Click here
Proceed to "Illumination Circuit" Click here
Radio and display receiver assembly Click here
Power does not turn off (screen remains on). Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
Screen is distorted. Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
Screen flicker or color distortion. Proceed to "Screen Flicker or Color Distortion" Click here
Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
Navigation function switches can be operated while vehicle being driven. Proceed to "Parking Brake Switch Circuit" Click here
Navigation ECU Click here
Radio and display receiver assembly Click here
Valet mode cannot be canceled.* Proceed to "Valet Mode Cancel" in Operation Check Click here
Radio and display receiver assembly Click here

*: w/ Valet Mode Function


General Audio Function
Symptom Suspected Area Link
Pressing power switch does not turn on system. Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
No sound can be heard from speakers. Proceed to "No Sound can be Heard from Speakers" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier"*2 Click here
Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*2, *3 Click here
Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier"*2 Click here
Proceed to "Speaker Circuit" Click here
Telematics transceiver*3 Click here
Radio and display receiver assembly Click here
Abnormal noise occurs. Proceed to "Noise Occurs" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier"*2 Click here
Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*2, *3 Click here
Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier"*2 Click here
Telematics transceiver*3 Click here
Stereo component amplifier assembly*2 Click here
Radio and display receiver assembly Click here
Sound quality is bad in all modes (volume is too low.). Check that the ASL function is off -
Proceed to "Poor Sound Quality in All Modes (Low Volume)" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier"*2 Click here
Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*2, *3 Click here
Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier"*2 Click here
Proceed to "Speaker Circuit" Click here
Telematics transceiver*3 Click here
Replace the stereo component amplifier assembly if the value of the displayed volume changes in accordance with the operation of the volume control*2 Click here
Radio and display receiver assembly Click here
ASL does not function. Check that the ASL function is on -
Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter"*1 Click here
Proceed to "Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter"*2 Click here
Stereo component amplifier assembly*2 Click here
Radio and display receiver assembly Click here

*1: except 12 Speakers

*2: for 12 Speakers

*3: w/ Telematics Transceiver


CD or DVD Player Function (w/ Disc Player)
Symptom Suspected Area Link
Disc cannot be played or player does not function with disc. Proceed to "Disc Player Outline" in System Description and check if the disc is compatible with the disc player Click here
Proceed to "Check Optical Disc Error History" in Operation Check Click here
Radio and display receiver assembly Click here
Disc cannot be inserted/played or disc is ejected right after insertion. Proceed to "Check Optical Disc Error History" in Operation Check Click here
Proceed to "Disc cannot be Inserted or is Ejected Right After Insertion" Click here
Disc cannot be ejected. Proceed to "Check Optical Disc Error History" in Operation Check Click here
Proceed to "Disc cannot be Ejected" Click here
CD/DVD sound skips. Proceed to "Check Optical Disc Error History" in Operation Check Click here
Proceed to "CD/DVD Sound Skips" Click here
While vehicle is stopped, DVD cannot be viewed even when parking brake is applied. (parking brake switch is on.)* Proceed to "Parking Brake Switch Circuit" Click here
Radio and display receiver assembly Click here
Screen color is poor only when watching a DVD.* Change the color settings on the screen adjustment screen -
Radio and display receiver assembly Click here
Sound quality is bad only when a Disc is played. (volume is too low.) Proceed to "Check Optical Disc Error History" in Operation Check Click here
Proceed to "Sound Quality is Bad Only when Disc is Played (Volume is Too Low)" Click here
When Disc is playing, cover art cannot be displayed. Radio and display receiver assembly Click here

*: w/ DVD Player


Panel Switch and Touch Panel Switch Function
Symptom Suspected Area Link
Illumination for panel switches does not come on with tail switch on. Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" Click here
Proceed to "Illumination Circuit" Click here
Radio and display receiver assembly Click here
Panel switches do not function. Proceed to "Panel Switches do not Function" Click here
Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
Touch panel switch does not function. Proceed to "Touch Panel Switch does not Function" Click here
Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here

Steering Pad Switch Function
Symptom Suspected Area Link
System cannot be operated by steering pad switch. Proceed to "Panel Switches do not Function" Click here
Proceed to "Steering Pad Switch Circuit" Click here
Radio and display receiver assembly Click here
Illumination for steering pad switch does not come on with tail switch on. Proceed to "Illumination Circuit" Click here
Radio and display receiver assembly Click here

Navigation Function
Symptom Suspected Area Link
"No GPS signal" mark is displayed.*1 Proceed to ""No GPS signal" mark is displayed" Click here
Antenna cord sub-assembly Click here
Navigation antenna assembly Click here
Antenna divider*3 Click here
Navigation ECU Click here
Date and time on navigation screen are different from actual date and time. Proceed to ""No GPS signal" mark is displayed" Click here
Antenna cord sub-assembly Click here
Navigation antenna assembly Click here
Antenna divider*3 Click here
Navigation ECU Click here
Vehicle position mark deviates from correct position and does not return to correct position. Proceed to ""No GPS signal" mark is displayed" Click here
Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" Click here
Antenna cord sub-assembly Click here
Navigation antenna assembly Click here
Antenna divider*3 Click here
Navigation ECU Click here
Cursor or map rotates when vehicle is stopped. Proceed to "Cursor or Map Rotates when Vehicle Stopped" Click here
Navigation ECU Click here
Vehicle position mark moves in the opposite direction to the vehicle. Proceed to "Cursor or Map Rotates when Vehicle Stopped" Click here
Proceed to "Check Vehicle Signal" in Operation Check Click here
Proceed to "Reverse Signal Circuit" Click here
Proceed to "Reverse Signal Circuit between Radio Receiver Assembly and Navigation ECU" Click here
Navigation ECU Click here
Vehicle position mark deviates from and returns to correct position repeatedly even though "No GPS signal" mark is not displayed.*1 Proceed to "No GPS signal" mark is displayed" Click here
Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" Click here
Drive the vehicle for sensor learning (at a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) -
Antenna cord sub-assembly Click here
Navigation antenna assembly Click here
Antenna divider*3 Click here
Navigation ECU Click here
Vehicle position mark deviates from and returns to correct position repeatedly.*2 Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" Click here
Drive the vehicle for sensor learning (at a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) -
Antenna cord sub-assembly Click here
Navigation antenna assembly Click here
Antenna divider*3 Click here
Navigation ECU Click here
Vehicle position mark moves slow or fast. Proceed to ""No GPS signal" mark is displayed" Click here
Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" Click here
Antenna cord sub-assembly Click here
Navigation antenna assembly Click here
Antenna divider*3 Click here
Navigation ECU Click here
Voice guidance does not function. Proceed to "Voice Guidance does not Function" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier"*4 Click here
Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*3, *4 Click here
Proceed to "Voice Guidance Circuit between Radio Receiver and Stereo Component Amplifier"*4 Click here
Proceed to "Speaker Circuit" Click here
Telematics transceiver*3 Click here
Stereo component amplifier assembly*4 Click here
Navigation ECU Click here
Radio and display receiver assembly Click here
Map display is incomplete. Navigation ECU Click here
Route cannot be calculated. Proceed to "Route cannot be Calculated" Click here
Navigation ECU Click here
Navigation system cannot record memory point registration or each item setting. Navigation ECU Click here
A message indicating to wait for a while because of low temperature is displayed. Start the engine and increase cabin temperature (near navigation ECU) -
Navigation ECU Click here
A message is displayed because map data cannot be read, and current position screen is not displayed. If a message appears only when driving on rough roads, check if the message disappears when vehicle is stopped -
Navigation ECU Click here
Map screen turns white or blue (GPS receiving status is displayed normally, and switches and own vehicle position mark are also displayed normally). Change map scale to the smallest (a scale that shows a large area) -
Navigation ECU Click here
Customizable parameters cannot be changed (customizable parameters can be changed by using the GTS). Radio and display receiver assembly Click here
Reverse signal does not change in vehicle signal check mode. Proceed to "Reverse Signal Circuit" Click here
Radio and display receiver assembly Click here
Parking brake switch signal does not change in vehicle signal check mode. Proceed to "Parking Brake Switch Circuit" Click here
Radio and display receiver assembly Click here

*1: w/ "No GPS signal" mark display

*2: w/o "No GPS signal" mark display

*3: w/ Telematics Transceiver

*4: for 12 Speakers


FM or AM Radio Function
Symptom Suspected Area Link
Radio broadcast cannot be received or poor reception. Proceed to "Radio Broadcast cannot be Received or Poor Reception" Click here
Radio broadcast can be received but radio station cannot be displayed (some radio stations do not provide their name information). Radio and display receiver assembly Click here
Radio broadcast can be displayed but radio broadcast cannot be heard from speakers. Operate the volume switch and turn up the volume -
Radio and display receiver assembly Click here

AUX Function (w/ AUX Function)
Symptom Suspected Area Link
External device sound cannot be heard or sound quality is bad (stereo jack is used). Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
"AUX/VTR" is not displayed on system check mode screen. Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here

USB Function
Symptom Suspected Area Link
USB sound cannot be heard or sound quality is bad (USB connector is used). Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
USB device or "iPod" is not recognized. Proceed to "USB Audio System Recognition/Play Error" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
Track information such as track, artist and album names is not displayed. Proceed to "USB Audio System Recognition/Play Error" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
USB device or "iPod" is recognized but cannot play, or can play but not in a sorted order. Check that the designated folder name is used -
Check that the file name is 32 characters or less and is in an available language -
Check that the file system of the USB device is FAT16 or FAT32 -
Proceed to "USB Audio System Recognition/Play Error" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
Album cover art cannot be displayed. Check that display cover art on the audio settings screen is set to on -
Check that a JPEG, BMP or PNG file is used for the album cover art registered to the music data in the USB device or "iPod" -
Check if similar symptoms occur with another vehicle -
If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the radio and display receiver assembly, update the Gracenote database to the latest version -
Radio and display receiver assembly Click here
User set album cover art cannot be displayed. Check if the priority display of Gracenote database album cover art setting is off -
Check that a JPEG, BMP or PNG file is used for the album cover art registered to the music data in the USB device or "iPod" -
Radio and display receiver assembly Click here
"iPod" battery cannot be charged. Proceed to "USB Audio System Recognition/Play Error" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
Screen is distorted or not displayed only when using the USB device connected to the No. 1 stereo jack adapter assembly. Check if video file is select to USB mode -
Connect a known good USB device to the No. 1 stereo jack adapter assembly and check if an image is output -
Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here
Screen color is poor only when using the USB device connected to the No. 1 stereo jack adapter assembly. Change the color settings on the screen adjustment screen -
Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" Click here
No. 1 stereo jack adapter assembly (for RHD) Click here
No. 1 stereo jack adapter assembly (for LHD) Click here
Radio and display receiver assembly Click here

Voice Recognition Function
Symptom Suspected Area Link
Voice menu screen is not displayed (voice recognition function does not turn on). Check if the voice recognition prompts function is on -
Proceed to "Panel Switches do not Function" Click here
Proceed to "Steering Pad Switch Circuit" Click here
Navigation ECU Click here
Radio and display receiver assembly Click here
When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly. Proceed to "Voice is not Recognized" Click here
Proceed to "Microphone Circuit" Click here
Navigation ECU Click here

Mobile Assistant Function (w/ Mobile Assistant Function)
Symptom Suspected Area Link
Mobile assistant function does not work. Check if the voice recognition application can be used on the device -
Check that the "Bluetooth" hands-free function is operating normally -
Proceed to "Panel Switches do not Function" Click here
Proceed to "Steering Pad Switch Circuit" Click here
Proceed to "Check Microphone (Input to radio and display receiver assembly)" in Operation Check Click here
Radio and display receiver assembly Click here

"Bluetooth" Hands-free Function
Symptom Suspected Area Link
"Bluetooth" is inoperative (in-vehicle device cannot be recognized by the cellular phone). Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
"Bluetooth" compatible cellular phone cannot be registered. Proceed to "Cellular Phone Registration Failure" Click here
"Bluetooth" compatible cellular phone cannot be connected. Check that no other cellular phone is connected as a hands-free device -
Bring the cellular phone near the in-vehicle device and reconnect it -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
"Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually). Check that "Bluetooth" automatic connection setting of the in-vehicle device is on -
Radio and display receiver assembly Click here
"Bluetooth" compatible cellular phone connection is disconnected. Bring the cellular phone near the in-vehicle device and check if it is reconnected -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
A "Bluetooth" compatible cellular phone other than intended connects to the system. Check the connection priority of the cellular phone -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Message that prompts to check the cellular phone is displayed. Bring the cellular phone near the in-vehicle device and check if it is reconnected -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
When the ignition switch is turned to ACC, instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed. Turn the cellular phone connection conformation display on the in-vehicle device off -
Phonebook data cannot be transferred. Check that the phonebook data automatic transfer setting of the in-vehicle device is on -
Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) -
Check that no applications on the cellular phone are operating -
If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation -
Transfer phonebook data manually -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Phonebook data is cleared. Check that the phonebook data automatic transfer setting of the in-vehicle device is off -
Radio and display receiver assembly Click here
Phonebook data cannot be edited. Check that the phonebook data automatic transfer setting of the in-vehicle device is off -
Radio and display receiver assembly Click here
All the transferred phonebook data is sorted to "Other". Check that no applications on the cellular phone are operating -
Check that phonebook data in the cellular phone is not stored to the SIM card -
Proceed to "Cellular Phone Inspection" Click here
Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on the cellular phone -
Cellular phone cannot make outgoing/incoming calls. Move the vehicle into a cellular phone service area, check that the cellular phone is connected to the vehicle via "Bluetooth" and operate the in-vehicle device again -
Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Other caller's voice is interrupted by noise or sound quality is poor. Check the receiving voice volume (if it is too high, voice may sound distorted) -
Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check Click here
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Other caller's voice cannot be heard. Check that reception voice volume is not set to minimum -
Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check Click here
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Caller's voice (your voice) is interrupted by noise or sound quality is poor. Check the transmitting voice volume (if it is too high, voice may sound distorted) -
Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check Click here
Proceed to "Cellular Phone Inspection" Click here
Proceed to "Microphone Circuit" Click here
Radio and display receiver assembly Click here
Other caller cannot hear your voice. Check that the mute button is not on -
Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) -
Proceed to "Check Hands-free Voice Quality Setting" in Operation Check Click here
Proceed to "Cellular Phone Inspection" Click here
Proceed to "Microphone Circuit" Click here
Radio and display receiver assembly Click here
No notification when a new SMS/MMS/e-mail has been received.* Check the SMS/MMS/e-mail notification settings on the cellular phone and the radio and display receiver assembly -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Received SMS/MMS/e-mail cannot be read.* Check the SMS/MMS/e-mail transfer settings on the cellular phone and radio and display receiver assembly -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
SMS/MMS/e-mail cannot be replied to.* Move the vehicle into a cellular phone service area, and check the operation of the radio and display receiver assembly and cellular phone -
Check that the cellular phone can send an SMS/MMS/e-mail -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here

*: w/ SMS/MMS/e-mail Function


"Bluetooth" Audio Function
Symptom Suspected Area Link
Portable player cannot be registered. Check that the portable player is not connected the radio receiver assembly via "Android Auto" (w/ "Android Auto" Function) -
Proceed to "Portable Player cannot be Registered" Click here
Radio and display receiver assembly Click here
Portable player cannot be connected manually/automatically. Proceed to "Portable Player cannot be Registered" Click here
Proceed to "Portable Player cannot be Connected Manually/Automatically" Click here
Radio and display receiver assembly Click here
Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth". Check that the cellular phone with portable audio function is not connected the radio and display receiver assembly via "Android Auto" (w/ "Android Auto" Function) -
Proceed to "Portable Player cannot be Registered" Click here
Proceed to "Portable Player cannot be Connected Manually/Automatically" Click here
Radio and display receiver assembly Click here
Sound of portable player cannot be heard from speakers, or sound is low. Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" Click here
Radio and display receiver assembly Click here
Portable player does not play even after "Bluetooth" audio mode is selected. Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" Click here
Radio and display receiver assembly Click here
Portable player does not play. Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" Click here
Radio and display receiver assembly Click here
Track information such as track number, track name, elapsed play time and playlist is not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Operation switches for portable player such as play, pause, repeat and random are not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
"Bluetooth" signal condition is not displayed. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Portable player cannot pause, select file, fast forward, fast rewind, play at random. Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Noise occurs or sound skips when portable player plays. Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" Click here
Radio and display receiver assembly Click here
Registered device cannot be deleted. Proceed to "Registered Device cannot be Deleted" Click here
Radio and display receiver assembly Click here

Software Update Function
Symptom Suspected Area Link
"The software update cannot be started because the media is in use. Please try again when the media is no longer in use." is displayed. Perform the operation again after ending when music is played with USB-Audio -
Replace USB memory device -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"Unable to update the software. Please try again later." is displayed. There may be times that the software update cannot be performed due to communication device or media is still preparing, such as trying to perform the software update right after the navigation system has started up, so perform the operation after a while -
Make inquiry to the center whether there is any problem with the download software -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"Unable to get new software because the line is busy. Please try again later." is displayed. Perform the operation after a while -
End other functions that are using communications, and perform the operation again -
Make inquiry to the service center about the operational condition -
Make inquiry to the service center whether there is any problem with the send log to the device -
Perform the software update using the USB memory device again -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"Software update service finished." is displayed. Make inquiry to the service center and check whether service is a finished device -
Make inquiry to the service center whether there is any problem with the send log to the device -
Make inquiry to the service center whether the model ID checked on the software update screen and the model ID sent from the device are same -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"There is a software update. Please contact your dealer." or similar is displayed. Make inquiry to the service center whether there is any problem with the send log to the device -
Perform the software update using the USB memory device again -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"There is a software update. Please perform update with a PC." or similar is displayed. Make inquiry to the service center whether there is any problem with the send log to the device -
Perform the software update using the USB memory device again -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"There is no new software or the media is not inserted." is displayed. Check that the USB memory device with new software stored is connected to the USB connector -
Check the model ID on the software update screen and check that it is same as the file name of the software downloaded -
Download the software using a PC again, copy it to a USB memory device, and perform software update -
Make inquiry to the service center whether there is any problem with the download software -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"There is a problem with the downloaded data. Please try again later." is displayed. Make inquiry to the service center whether there is any problem with the download software -
Perform the software update using the USB memory device again -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"New software is not compatible with the system." is displayed. Make inquiry to the service center whether there is any problem with the download software -
Download the software using a PC again, copy it to a USB memory device, and perform software update -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"The combination of update files is abnormal. Please download it again" or similar is displayed. Make inquiry to the service center whether there is any problem with the download software -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"There is a problem with the downloaded data. Please contact your dealer." is displayed. Perform the software update using the USB memory device -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"New software is not compatible with the system. Contact your dealer." is displayed. Perform the software update using the USB memory device -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"Software could not be updated. Please contact your dealer." is displayed. Make inquiry to the service center whether the model ID checked on the software update screen and the model ID sent from the device are same -
Make inquiry to the service center whether there is any problem with the download software -
Make inquiry to the service center whether there is any problem with the send log to the device -
Perform the software update using the USB memory device again -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
"There is insufficient free space. Please contact your dealer." is displayed. If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
The software update could not be performed using the USB memory device. Follow the instruction when an on-screen message is displayed -
Check that "Perform software update" is displayed and check that the USB memory device with new software stored is connected to the USB connector -
Explain to the customer that the last software update is downloading when "New software is downloading" is displayed -
Explain to the customer that the last software update is installing when "New software is installing" is displayed -
Perform the software update using the USB memory device again -
If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU
HINT:

If the radio and display receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the ignition switch off before disconnecting the power source connector.)


Click here
If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly Click here
Version display of the software update screen or the display of the update information screen is abnormal. Make inquiry to the service center whether there is any problem with the download software -
Perform the software update using the USB memory device again -
If the navigation software update information cannot be checked, replace the navigation ECU Click here
If the version display of the audio is abnormal, replace the radio and display receiver assembly Click here
Date of the update information is not displayed. The date of update information is not displayed when GPS is not received, therefore check that the "No GPS Signal" mark is not displayed -
Since the date may not be recorded when the software update was performed without receiving the GPS, check with the customer if the software update is not performed in location where the GPS reception was poor, such as underground parking lot -
Wait and see until next software update -
Past software update history is cleared. Explain to the customer that the history is cleared when "Delete Personal Data" of the setting screen is selected -
Explain to the customer that the history is cleared in the order from oldest when there are 20 or more history recorded -
Wait and see until the next software update and replace the navigation ECU if the symptom reproduces Click here

ECO Information Function
Symptom Suspected Area Link
Information is not displayed or updated on the "Trip Information" screen. Turn the ignition switch to ON and recheck -
Check that the engine control system is operating normally -
Check that the vehicle stability control system is operating normally -
Navigation ECU Click here
Information is not displayed or updated on the "History" screen. Turn the ignition switch to ON and recheck -
Check that the meter/gauge system is operating normally -
Navigation ECU Click here
"Fuel Consumption" icon is dimmed. Check if other icons or items displayed on screen have any problems -
Navigation ECU Click here
Graph is not displayed on "Trip Information" screen. Recheck with the engine running -
Navigation ECU Click here
Cruise range is not displayed on "Trip Information" screen. Turn the ignition switch to ON and recheck -
Navigation ECU Click here
Graph is not updated on "History" screen even though "Clear" is selected. Turn the ignition switch to ON and recheck -
Navigation ECU Click here
Graph is not displayed on "History" screen. Turn the ignition switch to ON and recheck -
Navigation ECU Click here

Digital Audio Broadcast (DAB) Function (w/ DAB Function)
Symptom Suspected Area Link
Sound cannot be heard/sound quality is poor/loud noise occurs only when DAB function is used (when receiving DAB-TA, sound temporarily may not be heard). Check audio system volume is not set to minimum -
Proceed to "Check DAB Reception" in Operation Check Click here
Antenna cord sub-assembly Click here
No. 2 antenna cord sub-assembly Click here
Windshield glass (DAB Antenna) Click here
Radio and display receiver assembly Click here
When time shift mode is not selected, DAB-TA cannot be used. Check if DAB-TA function is set to on -
Check that "TP" icon is displayed on the screen -
Check if similar symptoms occur with another vehicle -
Radio and display receiver assembly Click here
DAB-DAB Link, DAB-FM Link or Time-Shift cannot be used. Check if each function is set to on -
Check if similar symptoms occur when receiving other broadcasts -
Radio and display receiver assembly Click here

"Miracast" Function
Symptom Suspected Area Link
"Miracast" cannot be started. Proceed to "Miracast cannot be started" Click here
"Miracast" can be started but the "Miracast" image screen is not displayed. Check that the vehicle is not being driven -
Check using another "Miracast" supported device -
Radio and display receiver assembly Click here
"Miracast" starts but no audio can be heard. Proceed to "Check Speaker" in Operation Check Click here
Check that audio can be heard from the device -
Check that the volume is not set to "0" -
Check that mute is set to OFF -
Check after setting "Bluetooth" automatic connection setting to off in the multi-display settings (When Bluetooth audio and "Miracast" are connected simultaneously, audio output priority varies depending on the specifications of the device) -
Check using another "Miracast" supported device -
Radio and display receiver assembly Click here
"This type of video is not available." is displayed on the multi-display screen and the video content stored on the device is not displayed. Check "Menu" screen for the device is displayed on the head unit -
Explain to the customer that there is some content that cannot be displayed on the multi-display screen due to copyright restrictions -
Check using another "Miracast" supported device -
Radio and display receiver assembly Click here
Block noise is visible on the "Miracast" screen/Noise distortion in the audio output. Turn off other Bluetooth and "Wi-Fi" devices -
Check after setting "Bluetooth" automatic connection setting to off in the multi-display settings (When Bluetooth, "Wi-Fi" and "Miracast" are connected simultaneously, noise distortion may occur due to radio interference [2.4 GHz band radio wave congestion etc.]) -
Check after setting "Wi-Fi" automatic connection setting to off in the network settings (When "Wi-Fi" and "Miracast" are connected simultaneously, noise distortion may occur due to radio interference [2.4 GHz band radio wave congestion etc.]) -
Move to an area with less radio disturbance -
Check using another "Miracast" supported device -
Radio and display receiver assembly Click here

"Wi-Fi" Function (w/ "Wi-Fi" [Station] Function)
Symptom Suspected Area Link
"Wi-Fi" connection cannot be established. Proceed to "Cannot Establish Wi-Fi Connection" Click here

Application Link Function (w/ Application Link Function)
Symptom Suspected Area Link
An Application Link system error message is displayed on the screen. Follow on screen instructions -
Proceed to "Confirm Cellular Phone Functionality" Click here
Proceed to "Confirm Vehicle Headunit Functionality" Click here
Proceed to "Application Link Reset Procedure" in Operation Check Click here
Radio and display receiver assembly Click here
Application Link apps and services are not operating as expected. Check that the smartphone is connected to the No. 1 stereo jack adapter assembly via an appropriate cable -
Proceed to "Confirm Cellular Phone Functionality" Click here
Proceed to "Confirm Vehicle Headunit Functionality" Click here
Proceed to "Application Link Reset Procedure" in Operation Check Click here
Radio and display receiver assembly Click here
Sound quality of Application Link function is poor Confirm that cellular phone handset volume is turned up -
Confirm that adequate signal is maintained during driving -
Proceed to "Confirm Cellular Phone Functionality" Click here
Proceed to "Confirm Vehicle Headunit Functionality" Click here
Proceed to "Application Link Reset Procedure" in Operation Check Click here
Radio and display receiver assembly Click here

"MirrorLink" Function (w/ "MirrorLink" Function)
Symptom Suspected Area Link
Although USB device or "iPod" is recognized, "MirrorLink" function cannot be started (smartphone battery can be charged). Proceed to "MirrorLink Function cannot be Started" Click here
Image is not displayed. Proceed to "MirrorLink Image is not Displayed" Click here
Sound cannot be heard. Proceed to "MirrorLink Sound cannot be Heard" Click here
"MirrorLink" is inoperative only when smartphone is connected to head unit. Proceed to "MirrorLink is Inoperative" Click here
Images displayed by "MirrorLink ("Wi-Fi")" function is distorted or sound quality is poor. Turn off all other "Bluetooth" and "Wi-Fi" devices -
Move the vehicle to an area with little wave interference -
Check "MirrorLink ("Wi-Fi")" function using another compatible smartphone -
Radio and display receiver assembly Click here

"Apple CarPlay" Function (w/ "Apple CarPlay" Function)
Symptom Suspected Area Link
"Apple CarPlay" function cannot be started (smartphone battery can be charged). Check that the smartphone is "Apple CarPlay" compatible -
Check that the smartphone is connected to the No. 1 stereo jack adapter assembly via an appropriate cable -
Check smartphone settings -
Check radio and display receiver assembly settings -
Check connection of smartphone to radio and display receiver assembly -
Radio and display receiver assembly Click here
"Apple CarPlay" function can be started but sound cannot be heard (smartphone battery can be charged). Check that sound can be output from the vehicle speakers -
Check that sound can be output from the smartphone -
Check that the volume is not set to "0" -
Check that mute is off -
Check "Apple CarPlay" function using another compatible smartphone -
Radio and display receiver assembly Click here

"Android Auto" Function (w/ "Android Auto" Function)
Symptom Suspected Area Link
"Android Auto" function cannot be started (smartphone battery can be charged). Check that the smartphone is "Android Auto" compatible -
Check that the smartphone is connected to the No. 1 stereo jack adapter assembly via an appropriate cable -
Check that "Android Auto" is installed on the smartphone -
Check radio and display receiver assembly settings -
Check connection of smartphone to radio and display receiver assembly -
Radio and display receiver assembly Click here
"Android Auto" function can be started but sound cannot be heard (smartphone battery can be charged). Check that sound can be output from the speakers -
Check that sound can be output from the smartphone -
Check that the volume is not set to "0" -
Check that mute is off -
Check "Android Auto" function using another compatible smartphone -
Radio and display receiver assembly Click here