NAVIGATION / MULTI INFO DISPLAY  NAVIGATION SYSTEM  Confirm Vehicle Headunit Functionality  

Check if the cellular phone is compatible.

Result:

Result	Proceed to
Cellular phone is compatible.	A
Cellular phone is not compatible.	B

HINT:

It is important to check the cellular phone compatibility charts carefully:

·

Some apps may only work on cellular phones.

·

Some apps may only work when paired to a vehicle.

·

Some cellular phones do not support all features.

A 3G or higher connection is required for proper Application Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Application Link services.)

Pair the customer's cellular phone to the vehicle.

Check that a known good cellular phone can be paired to the customer's vehicle.

Result:

Result	Proceed to
Cellular phone is successfully paired.	A
Cellular phone is not successfully paired.	B

HINT:

For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

Proceed to the appropriate step based on the customer concern in the table below.

Result:

Result	Proceed to
Head unit data apps (e.g. Local Search) do not function properly.	A
Head unit internet radio apps do not function properly.	B

HINT:

This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

Make sure that the customer's cellular phone is paired with the vehicle.

Start a data app (e.g. Local Search) on the head unit.

Check if a search can be made.

Make sure that a known good cellular phone is paired with the vehicle.

Start a data app (e.g. Local Search) on the head unit.

Check if a search can be made.

Result:

Result	Proceed to
Head unit data app functions properly.	A
Head unit data app does not function properly.	B

HINT:

For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

Make sure that the customer's cellular phone is paired with the vehicle.

Start an internet radio app on the head unit.

Check that the audio can be heard through the vehicle's speakers.

Make sure that a known good cellular phone is paired with the vehicle.

Start an internet radio app on the head unit.

Check that the audio can be heard through the speakers.

Result:

Result	Proceed to
Head unit internet radio app does not function properly using a known good cellular phone.	A
Head unit internet radio app functions properly using known good cellular phone.	B

HINT:

For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

Perform Application Link reset procedure.

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