Check if the cellular phone is compatible.
| Result | Proceed to |
|---|---|
| Cellular phone is compatible. | A |
| Cellular phone is not compatible. | B |
It is important to check the cellular phone compatibility charts carefully:
Some apps may only work on cellular phones.
Some apps may only work when paired to a vehicle.
Some cellular phones do not support all features.
A
B
A 3G or higher connection is required for proper Application Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Application Link services.)
| Proceed to |
|---|
| NEXT |
NEXT
Turn the cellular phone on.
Check that the Application Link app has been downloaded.
| Result | Proceed to |
|---|---|
| Application Link app has not been downloaded. | A |
| Application Link app has been downloaded. | B |
A
B
Download the Application Link app.
| Result | Proceed to |
|---|---|
| Application Link app downloaded successfully. | A |
| Application Link app did not download successfully. | B |
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Application Link app or resetting the customer's cellular phone.
A
B
Start the Application Link app on the customer's cellular phone.
Sign out of the account (if currently signed in).
Sign in using the customer's account information.
| Result | Proceed to |
|---|---|
| Sign in to app is not successful. | A |
| Sign in to app is successful. | B |
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
A
B
| Proceed to |
|---|
| NEXT |
NEXT
Start the Application Link app on the customer's cellular phone.
Sign out of the customer's account (if currently signed in).
Sign in using a known good Application Link account (e.g. dealer demo account).
| Result | Proceed to |
|---|---|
| Sign in using known good account is successful. | A |
| Sign in using known good account is not successful. | B |
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.
If sign in using a known good account is successful, the customer's account has a problem.
A
B
Start the Application Link app on a known good cellular phone.
Sign out of the account (if currently signed in).
Sign in using a known good Application Link account (e.g. dealer demo account).
| Result | Proceed to |
|---|---|
| Sign in to app is successful. | A |
| Sign in to app is not successful. | B |
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
A
B
Sign in to the Application Link app on the customer's cellular phone.
Start a search app (e.g. Local Search) within the Application Link app.
Check that a search can be made.
| Result | Proceed to |
|---|---|
| App search is successful. | A |
| App search is not successful. | B |
A
B
| Proceed to |
|---|
| NEXT |
NEXT
Sign in to the Application Link app on a known good cellular phone.
Start a search app (e.g. Local Search) within the Application Link app.
Check that a search can be made.
| Result | Proceed to |
|---|---|
| App search is successful. | A |
| App search is not successful. | B |
For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.
A
B