RM3660EC _56 Audio / Visual / Telematics _080751 AUDIO / VIDEO _0392314 AUDIO AND VISUAL SYSTEM(for Gasoline Model with Radio and Display Type (except 10.25 Inch Display)) T

AUDIO / VIDEO  AUDIO AND VISUAL SYSTEM(for Gasoline Model with Radio and Display Type (except 10.25 Inch Display))  PROBLEM SYMPTOMS TABLE  


NOTICE:
·

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

Click hereAudio / Visual / Telematics>AUDIO / VIDEO>AUDIO AND VISUAL SYSTEM (for Gasoline Model with Radio and Display Type (except 10.25 Inch Display))>PRECAUTION

·

Before replacing the telematics transceiver, refer to Service Bulletin.



HINT:
·

Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.

·

Inspect the fuses and relays related to this system before inspecting the suspected areas below.



Display Function
Symptom Suspected Area Link
Black screen (no image appears on the screen) Proceed to "Black Screen" Click here
Radio and display receiver assembly Click here
Display does not dim (does not change to night screen) with tail switch on Proceed to "Display does not Dim when Light Control Switch is Turned ON" Click here
Proceed to "Illumination Circuit" Click here
Radio and display receiver assembly Click here
Power does not turn off (screen remains on) Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
Screen is distorted Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
Screen flicker or color distortion Proceed to "Screen Flicker or Color Distortion" Click here
Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
When the shift lever is in R, an image of the area behind the vehicle is not displayed Proceed to "Reverse Signal Circuit" Click here
Radio and display receiver assembly Click here

General Audio Function
Symptom Suspected Area Link
Pressing power switch does not turn on system Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here
No sound can be heard from speakers Proceed to "No Sound can be Heard from Speakers" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver" Click here
Proceed to "Speaker Circuit" Click here
Telematics transceiver Click here
Radio and display receiver assembly Click here
Abnormal noise occurs Proceed to "Noise Occurs" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver" Click here
Telematics transceiver Click here
Radio and display receiver assembly Click here
Sound quality is bad in all modes (volume is too low) Check that the ASL function is off -
Proceed to "Poor Sound Quality in All Modes (Low Volume)" Click here
Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver" Click here
Proceed to "Speaker Circuit" Click here
Telematics transceiver Click here
Radio and display receiver assembly Click here
ASL does not function Check that the ASL function is on -
Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" Click here
Radio and display receiver assembly Click here

Panel Switch and Touch Panel Switch Function
Symptom Suspected Area Link
Illumination for panel switches does not come on with tail switch on Proceed to "Illumination Circuit" Click here
Radio and display receiver assembly Click here
Touch panel switch does not function Proceed to "Touch Panel Switch does not Function" Click here
Proceed to "Radio Receiver Power Source Circuit" Click here
Radio and display receiver assembly Click here

Steering Pad Switch Function (w/ Steering Pad Switch Assembly)
Symptom Suspected Area Link
System cannot be operated by steering pad switch Proceed to "Steering Pad Switch Circuit" Click here
Radio and display receiver assembly Click here
Illumination for steering pad switch does not come on with tail switch on Proceed to "Illumination Circuit" Click here
Radio and display receiver assembly Click here

FM Radio Function
Symptom Suspected Area Link
Radio broadcast cannot be received or poor reception Proceed to "Radio Broadcast cannot be Received or Poor Reception" Click here
Radio broadcast can be received but radio station cannot be displayed (some radio stations do not provide their name information) Radio and display receiver assembly Click here
Radio broadcast can be displayed but radio broadcast cannot be heard from speakers Operate the volume switch and turn up the volume -
Radio and display receiver assembly Click here

USB Audio System Function
Symptom Suspected Area Link
USB audio system sound cannot be heard or sound quality is bad (USB connector is used) Radio and display receiver assembly Click here
USB device or "iPod" is not recognized Proceed to "USB Audio System Recognition/Play Error" Click here
Radio and display receiver assembly Click here
Track information such as track, artist and album names is not displayed Proceed to "USB Audio System Recognition/Play Error" Click here
Radio and display receiver assembly Click here
USB device or "iPod" is recognized but cannot play or play in a sorted order Proceed to "USB Audio System Recognition/Play Error" Click here
Radio and display receiver assembly Click here
User set album cover art cannot be displayed Check that a JPEG or BMP is used for the album cover art registered to the music data in the "iPod" (w/ "Apple CarPlay" Function) -
Check that a JPEG, BMP, PNG, TIFF or GIF is used for the album cover art registered to the music data in the "iPod" (w/o "Apple CarPlay" Function) -
Radio and display receiver assembly Click here
"iPod" battery cannot be charged Proceed to "USB Audio System Recognition/Play Error" Click here
Radio and display receiver assembly Click here

"Bluetooth" Hands-free Function
Symptom Suspected Area Link
"Bluetooth" is inoperative (in-vehicle device cannot be recognized by the cellular phone) Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
"Bluetooth" compatible cellular phone cannot be registered Proceed to "Cellular Phone Registration Failure" Click here
"Bluetooth" compatible cellular phone cannot be connected Check that no other cellular phone is connected as a hands-free device -
Bring the cellular phone near the in-vehicle device and reconnect it -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
"Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) Check that "Bluetooth" automatic connection setting of the in-vehicle device is on -
Radio and display receiver assembly Click here
"Bluetooth" compatible cellular phone connection is disconnected Bring the cellular phone near the in-vehicle device and check if it is reconnected -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Message that prompts to check the cellular phone is displayed Bring the cellular phone near the in-vehicle device and check if it is reconnected -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
When the engine switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed Turn the cellular phone connection conformation display on the in-vehicle device off -
Phonebook data cannot be transferred Check that the phonebook data automatic transfer setting of the in-vehicle device is on -
Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) -
Check that no applications on the cellular phone are running -
If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation -
Transfer phonebook data manually -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Phonebook data is cleared Radio and display receiver assembly Click here
All the transferred phonebook data is sorted to "Other" Check that no applications on the cellular phone are running -
Check that phonebook data in the cellular phone is not stored to the SIM card -
Proceed to "Cellular Phone Inspection" Click here
Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on the cellular phone -
Cellular phone cannot make outgoing/incoming calls Move the vehicle into a cellular phone service area, check that the cellular phone is connected to the vehicle via "Bluetooth" and operate the in-vehicle device again -
Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Other caller's voice is interrupted by noise or sound quality is poor Check the receiving voice volume (if it is too high, voice may sound distorted) -
Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Other caller's voice cannot be heard Check that reception voice volume is not set to minimum -
Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly -
Proceed to "Cellular Phone Inspection" Click here
Radio and display receiver assembly Click here
Caller's voice (your voice) is interrupted by noise or sound quality is poor Check the transmitting voice volume (if it is too high, voice may sound distorted) -
Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) -
Proceed to "Cellular Phone Inspection" Click here
Proceed to "Microphone Circuit between Microphone and Radio Receiver" Click here
Radio and display receiver assembly Click here
Other caller cannot hear your voice Check that the mute button is not on -
Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) -
Proceed to "Cellular Phone Inspection" Click here
Proceed to "Microphone Circuit between Microphone and Radio Receiver" Click here
Radio and display receiver assembly Click here
"Bluetooth" can be connected while driving Proceed to "Parking Brake Switch Circuit" Click here
Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" Click here
Radio and display receiver assembly Click here

"Bluetooth" Audio Function
Symptom Suspected Area Link
Portable player cannot be registered Proceed to "Portable Player cannot be Registered" Click here
Radio and display receiver assembly Click here
Portable player cannot be connected manually/automatically Check that the smart phone is connected to the radio and display receiver assembly via Bluetooth and not via any other method -
Proceed to "Portable Player cannot be Registered" Click here
Proceed to "Portable Player cannot be Connected Manually/Automatically" Click here
Radio and display receiver assembly Click here
Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" Proceed to "Portable Player cannot be Registered" Click here
Proceed to "Portable Player cannot be Connected Manually/Automatically" Click here
Radio and display receiver assembly Click here
Sound of portable player cannot be heard from speakers, or sound is low Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" Click here
Radio and display receiver assembly Click here
Portable player does not play even after "Bluetooth" audio mode is selected Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" Click here
Radio and display receiver assembly Click here
Portable player does not play Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" Click here
Radio and display receiver assembly Click here
Track information such as track number, track name, elapsed play time and playlist is not displayed Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Operation switches for portable player such as play, pause, repeat and random are not displayed Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Battery condition of portable player is not displayed Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
"Bluetooth" signal condition is not displayed Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Portable player cannot pause, select file, fast forward, fast rewind, play at random Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" Click here
Radio and display receiver assembly Click here
Noise occurs or sound skips when portable player plays Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" Click here
Radio and display receiver assembly Click here
Registered device cannot be deleted Proceed to "Registered Device cannot be Deleted" Click here
Radio and display receiver assembly Click here

"Baidu CarLife" Function
Symptom Suspected Area Link
"Baidu CarLife" function cannot be started (smartphone battery can be charged) Check that the smartphone is "Baidu CarLife" compatible -
Check that the smartphone is connected to the radio and display receiver assembly via an appropriate cable -
Check that "Baidu CarLife" is installed on the smartphone -
Check radio and display receiver assembly settings -
Check connection of smartphone to radio and display receiver assembly -
Radio and display receiver assembly Click here
"Baidu CarLife" function can be started but sound cannot be heard (smartphone battery can be charged) Check that sound can be output from the speakers -
Check that sound can be output from the smartphone -
Check that the volume is not set to "0" -
Check that mute is off -
Check "Baidu CarLife" function using another compatible smartphone -
Radio and display receiver assembly Click here

"Apple CarPlay" Function (w/ "Apple CarPlay" Function)
Symptom Suspected Area Link
"Apple CarPlay" function cannot be started (smartphone battery can be charged) Check that the smartphone is "Apple CarPlay" compatible -
Check that the smartphone is connected to the radio and display receiver assembly via an appropriate cable -
Check whether a USB hub is being used, and if so, remove it -
Check that the cable is connected properly, and that a genuine Apple USB cable or Apple MFi certified USB cable is being used -
The smartphone is connected via an appropriate cable -
Check that "Siri" is turned on the smartphone -
Check radio and display receiver assembly settings -
Check connection of smartphone to radio and display receiver assembly -
Radio and display receiver assembly Click here
"Apple CarPlay" function can be started but sound cannot be heard (smartphone battery can be charged) Check that sound can be output from the speakers -
Check that sound can be output from the smartphone -
Check that the volume is not set to "0" -
Check that mute is off -
Check "Apple CarPlay" function using another compatible smartphone -
Radio and display receiver assembly Click here

"HUAWEI HiCar" Function (w/ "HUAWEI HiCar" Function)
Symptom Suspected Area Link
"HUAWEI HiCar" function cannot be started (smartphone battery can be charged) Check that the smartphone is "HUAWEI HiCar" compatible -
Check that the smartphone is connected to the radio and display receiver assembly via an appropriate cable -
Check radio and display receiver assembly settings -
Check connection of smartphone to radio and display receiver assembly -
Radio and display receiver assembly Click here
"HUAWEI HiCar" function can be started but sound cannot be heard (smartphone battery can be charged) Check that sound can be output from the speakers -
Check that sound can be output from the smartphone -
Check that the volume is not set to "0" -
Check that mute is off -
Check "HUAWEI HiCar" function using another compatible smartphone -
Radio and display receiver assembly Click here