RM35X0E _56 Audio / Visual / Telematics _078380 TELEMATICS _0385046 TELEMATICS SYSTEM(for ERA-GLONASS) Y

TELEMATICS  TELEMATICS SYSTEM(for ERA-GLONASS)  HOW TO PROCEED WITH TROUBLESHOOTING  


CAUTION / NOTICE / HINT

HINT:
·

Use the following procedure to troubleshoot the telematics system.

·

*: Use the GTS.



PROCEDURE

1.VEHICLE BROUGHT TO WORKSHOP
Result:
Proceed to
NEXT



NEXT

2.CHECK PROBLEM SYMPTOM
2.CHECK PROBLEM SYMPTOM
a.

The telematics system provides a variety of functions. Therefore, it is important to identify whether a malfunction is related to the communication system, including radio wave conditions, or any other systems. Carefully confirm the conditions that caused the malfunction in order to determine if a temporary problem with the radio wave signal conditions caused the malfunction.

Displayed Message and Problem Symptom Cause
A message is temporarily displayed indicating to try again after waiting for a while because the lines are busy. This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (inform the customer that this is not a malfunction and ask them to use the system as is).


Result:
Proceed to
NEXT



NEXT

3.INSPECT BATTERY
3.INSPECT BATTERY
a.

Measure the battery voltage.

Standard voltage:

11 to 14 V


HINT:

If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.



Result:
Proceed to
NEXT



NEXT

4.CHECK CAN COMMUNICATION SYSTEM*
4.CHECK CAN COMMUNICATION SYSTEM*
a.

Check if CAN communication system DTCs are output.

Click herePower Source / Network>NETWORKING>CAN COMMUNICATION SYSTEM>DIAGNOSIS SYSTEM


Result:
Result Proceed to
CAN communication system DTCs are not output. A
CAN communication system DTCs are output. B



A

5.CHECK FOR DTC*

B

GO TO CAN COMMUNICATION SYSTEM

Click herePower Source / Network>NETWORKING>CAN COMMUNICATION SYSTEM>HOW TO PROCEED WITH TROUBLESHOOTING


5.CHECK FOR DTC*
a.

Refer to DTC Check/Clear.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>DTC CHECK / CLEAR

Body Electrical > Telematics > Trouble Codes
50001 459

Result:
Result Proceed to
DTCs are output. A
DTCs are not output. B



A

6.CLEAR DTC*

B

12.PROBLEM SYMPTOMS TABLE
6.CLEAR DTC*
a.

Refer to DTC Check/Clear.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>DTC CHECK / CLEAR

Body Electrical > Telematics > Clear DTCs
50002 459
HINT:

The current DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.



Result:
Proceed to
NEXT



NEXT

7.RECHECK FOR DTC*
7.RECHECK FOR DTC*
a.

Refer to DTC Check/Clear.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>DTC CHECK / CLEAR

Body Electrical > Telematics > Trouble Codes
50001 459
Result:
Result Proceed to
DTCs are output. A
DTCs are not output. B


HINT:
·

Even if the malfunction symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.

·

Check the DTCs and inspect the area that the code indicates.





A

8.CHECK CIRCUIT

B

11.CHECK VEHICLE CONTROL HISTORY*
8.CHECK CIRCUIT
a.

Adjust, repair or replace as necessary.

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Telematics System.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>PRECAUTION



Result:
Proceed to
NEXT



NEXT

9.RECHECK FOR DTC*
9.RECHECK FOR DTC*
HINT:

After clearing DTCs, recheck for DTCs.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>DTC CHECK / CLEAR


Body Electrical > Telematics > Clear DTCs
50002 459
Body Electrical > Telematics > Trouble Codes
50001 459
Result:
Proceed to
NEXT



NEXT

10.PERFORM CONFIRMATION TEST
10.PERFORM CONFIRMATION TEST
Result:
Proceed to
NEXT



NEXT

END

11.CHECK VEHICLE CONTROL HISTORY*
a.

Check for vehicle control history and note any codes that are output.

Body Electrical > Telematics > Utility
Tester Display
Vehicle Control History (RoB)
50005 459 55

Result:
Result Proceed to
No vehicle control history is output A
Any vehicle control history is output B



A

12.PROBLEM SYMPTOMS TABLE

B

GO TO VEHICLE CONTROL HISTORY

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>VEHICLE CONTROL HISTORY (RoB)


12.PROBLEM SYMPTOMS TABLE
a.

Refer to Problem Symptoms Table.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for ERA-GLONASS)>PROBLEM SYMPTOMS TABLE

Result:
Result Proceed to
Fault is not listed in Problem Symptoms Table. A
Fault is listed in Problem Symptoms Table. B


HINT:

If the symptom does not recur and no DTCs are output, perform the simulation method.

Click hereGeneral>INTRODUCTION>HOW TO TROUBLESHOOT ECU CONTROLLED SYSTEMS>HOW TO PROCEED WITH TROUBLESHOOTING




A

13.PERFORM TROUBLESHOOTING BASED ON MALFUNCTION SYMPTOM

B

8.CHECK CIRCUIT