The power window regulator motor assemblies are operated by the multiplex network master switch assembly, power window regulator switch assembly or rear power window regulator switch assemblies. The power window regulator motor assemblies have motor, regulator and ECU functions.
This DTC is stored when a power window regulator motor assembly is malfunctioning, or the ECU built into the power window regulator motor assembly determines that the fully closed power window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.
| DTC No. | Detection Item | DTC Detection Condition | Trouble Area | DTC Output from | Priority |
|---|---|---|---|---|---|
| B2311 | Power Window Motor Malfunction | Either condition is met: (a)
Power window regulator motor assembly (for driver door) is malfunctioning (b)
ECU in power window regulator motor assembly (for driver door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position |
·
Power window regulator motor assembly (for driver door) ·
Incorrect installation of power window components ·
Overheated power window regulator motor assembly (for driver door) ·
Wire harness or connector |
D-Door Motor | A |
| DTC No. | Detection Item | DTC Detection Condition | Trouble Area | DTC Output from | Priority |
|---|---|---|---|---|---|
| B2311 | Power Window Motor Malfunction | Either condition is met: (a)
Power window regulator motor assembly (for front passenger door) is malfunctioning (b)
ECU in power window regulator motor assembly (for front passenger door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position |
·
Power window regulator motor assembly (for front passenger door) ·
Incorrect installation of power window components ·
Overheated power window regulator motor assembly (for front passenger door) ·
Wire harness or connector |
P-Door Motor | A |
| DTC No. | Detection Item | DTC Detection Condition | Trouble Area | DTC Output from | Priority |
|---|---|---|---|---|---|
| B2311 | Power Window Motor Malfunction | Either condition is met: (a)
Power window regulator motor assembly (for rear LH door) is malfunctioning (b)
ECU in power window regulator motor assembly (for rear LH door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position |
·
Power window regulator motor assembly (for rear LH door) ·
Incorrect installation of power window components ·
Overheated power window regulator motor assembly (for rear LH door) ·
Wire harness or connector |
RL-Door Motor | A |
| DTC No. | Detection Item | DTC Detection Condition | Trouble Area | DTC Output from | Priority |
|---|---|---|---|---|---|
| B2311 | Power Window Motor Malfunction | Either condition is met: (a)
Power window regulator motor assembly (for rear RH door) is malfunctioning (b)
ECU in power window regulator motor assembly (for rear RH door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position |
·
Power window regulator motor assembly (for rear RH door) ·
Incorrect installation of power window components ·
Overheated power window regulator motor assembly (for rear RH door) ·
Wire harness or connector |
RR-Door Motor | A |
DTC B2311 is stored in each power window regulator motor assembly.
If a power window regulator motor assembly has been replaced with a new one, initialize the power window control system.
If a power window regulator motor assembly and door window regulator sub-assembly have been removed and installed, or if a power window regulator motor assembly was reused when a door glass or door glass run was replaced, initialize the power window control system.
Inspect the fuses for circuits related to this system before performing the following procedure.
The power window control system uses the LIN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the power window control system after confirming that the communication system is functioning properly.
Clear the DTCs.
| Proceed to |
|---|
| NEXT |
NEXT
Pre-procedure1
Turn the ignition switch off.
Wait for at least 10 seconds, and then turn the ignition switch to ON.
Procedure1
Check for DTCs.
| Result | Proceed to |
|---|---|
| Any D-Door Motor DTCs in the table below are output | A |
| Any P-Door Motor DTCs in the table below are output | B |
| Any RL-Door Motor DTCs in the table below are output | C |
| Any RR-Door Motor DTCs in the table below are output | D |
| No DTCs in the table below are output | E |
| Malfunction Content | System | Relevant DTC | |
|---|---|---|---|
| Motor Malfunction | D-Door Motor | B2311 | Motor Malfunction |
| P-Door Motor | B2311 | Motor Malfunction | |
| RL-Door Motor | B2311 | Motor Malfunction | |
| RR-Door Motor | B2311 | Motor Malfunction | |
Post-procedure1
None
A
B
C
D
E
| *a | Component without harness connected
(Power Window Regulator Motor Assembly (for Driver Door)) |
Measure the voltage according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(G4)Location & Routingewd_type=routing;type=c;code=G4 Click Connector(G4)Body>Front Door Wire RH / Front Door Wire LH>Power Window Regulator Motor Assembly LH (for Driver Door)ewd_type=component;type=c;code=G4;pinno=2,1 |
||
| G4-2 (B) - G4-1 (GND) | Always*1
Ignition switch off*2 |
11 to 14 V |
*1: for Gasoline Model
*2: for HV Model
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(G4)Location & Routingewd_type=routing;type=c;code=G4 Click Connector(G4)Body>Front Door Wire RH / Front Door Wire LH>Power Window Regulator Motor Assembly LH (for Driver Door)ewd_type=component;type=c;code=G4;pinno=1 |
||
| G4-1 (GND) - Body ground | Always | Below 1 Ω |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
| *a | Component without harness connected
(Power Window Regulator Motor Assembly (for Front Passenger Door)) |
Measure the voltage according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(G5)Location & Routingewd_type=routing;type=c;code=G5 Click Connector(G5)Body>Front Door Wire RH / Front Door Wire LH>Power Window Regulator Motor Assembly RH (for Front Passenger Door)ewd_type=component;type=c;code=G5;pinno=2,1 |
||
| G5-2 (B) - G5-1 (GND) | Always*1
Ignition switch off*2 |
11 to 14 V |
*1: for Gasoline Model
*2: for HV Model
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(G5)Location & Routingewd_type=routing;type=c;code=G5 Click Connector(G5)Body>Front Door Wire RH / Front Door Wire LH>Power Window Regulator Motor Assembly RH (for Front Passenger Door)ewd_type=component;type=c;code=G5;pinno=1 |
||
| G5-1 (GND) - Body ground | Always | Below 1 Ω |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
| *a | Component without harness connected
(Power Window Regulator Motor Assembly (for Rear LH Door)) |
Measure the voltage according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(H6)Location & Routingewd_type=routing;type=c;code=H6 Click Connector(H6)Body>No. 1 Rear Door Wire / No. 2 Rear Door Wire>Power Window Regulator Motor Assembly LH (for Rear Door)ewd_type=component;type=c;code=H6;pinno=2,1 |
||
| H6-2 (B) - H6-1 (GND) | Always*1
Ignition switch off*2 |
11 to 14 V |
*1: for Gasoline Model
*2: for HV Model
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(H6)Location & Routingewd_type=routing;type=c;code=H6 Click Connector(H6)Body>No. 1 Rear Door Wire / No. 2 Rear Door Wire>Power Window Regulator Motor Assembly LH (for Rear Door)ewd_type=component;type=c;code=H6;pinno=1 |
||
| H6-1 (GND) - Body ground | Always | Below 1 Ω |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
| *a | Component without harness connected
(Power Window Regulator Motor Assembly (for Rear RH Door)) |
Measure the voltage according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(H5)Location & Routingewd_type=routing;type=c;code=H5 Click Connector(H5)Body>No. 1 Rear Door Wire / No. 2 Rear Door Wire>Power Window Regulator Motor Assembly RH (for Rear Door)ewd_type=component;type=c;code=H5;pinno=2,1 |
||
| H5-2 (B) - H5-1 (GND) | Always*1
Ignition switch off*2 |
11 to 14 V |
*1: for Gasoline Model
*2: for HV Model
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
|
Click Location & Routing(H5)Location & Routingewd_type=routing;type=c;code=H5 Click Connector(H5)Body>No. 1 Rear Door Wire / No. 2 Rear Door Wire>Power Window Regulator Motor Assembly RH (for Rear Door)ewd_type=component;type=c;code=H5;pinno=1 |
||
| H5-1 (GND) - Body ground | Always | Below 1 Ω |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
Perform the Active Test according to the display on the GTS.
Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.
Perform the Active Test for the power window regulator motor assembly that has DTC B2311 stored in its ECU.
| Tester Display | Measurement Item | Control Range | Diagnostic Note |
|---|---|---|---|
| Power Window | Power window | OFF / DOWN / UP | - |
| Tester Display | Measurement Item | Control Range | Diagnostic Note |
|---|---|---|---|
| Power Window | Power window | OFF / DOWN / UP | - |
| Tester Display | Measurement Item | Control Range | Diagnostic Note |
|---|---|---|---|
| Power Window | Power window | OFF / DOWN / UP | - |
| Tester Display | Measurement Item | Control Range | Diagnostic Note |
|---|---|---|---|
| Power Window | Power window | OFF / DOWN / UP | - |
| Tester Display |
|---|
| Power Window |
| Tester Display |
|---|
| Power Window |
| Tester Display |
|---|
| Power Window |
| Tester Display |
|---|
| Power Window |
Each power window operates normally.
| Result | Proceed to |
|---|---|
| OK | A |
| NG (Driver door power window) | B |
| NG (Front passenger door power window) | |
| NG (Rear LH door power window) | C |
| NG (Rear RH door power window) |
A
B
C
Initialize the power window regulator motor assembly.
Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.
| Proceed to |
|---|
| NEXT |
NEXT
Check that the power window operates normally by opening and closing it.
Check the power window operation of the window where DTC B2311 has been stored.
Each power window operates normally.
| Result | Proceed to |
|---|---|
| OK | A |
| NG (Driver door power window) | B |
| NG (Front passenger door power window) | |
| NG (Rear LH door power window) | C |
| NG (Rear RH door power window) |
A
B
C
Check that the power window components are installed correctly.
Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.
Power window components are installed correctly.
| Proceed to |
|---|
| OK |
| NG |
OK
NG
Pre-procedure1
Turn the ignition switch off.
Wait for at least 10 seconds, and then turn the ignition switch to ON.
Procedure1
Check for DTCs.
| Result | Proceed to |
|---|---|
| Any D-Door Motor DTCs in the table below are output | A |
| Any P-Door Motor DTCs in the table below are output | B |
| Any RL-Door Motor DTCs in the table below are output | C |
| Any RR-Door Motor DTCs in the table below are output | D |
| No DTCs in the table below are output | E |
| Malfunction Content | System | Relevant DTC | |
|---|---|---|---|
| Motor Malfunction | D-Door Motor | B2311 | Motor Malfunction |
| P-Door Motor | B2311 | Motor Malfunction | |
| RL-Door Motor | B2311 | Motor Malfunction | |
| RR-Door Motor | B2311 | Motor Malfunction | |
Post-procedure1
None
A
B
C
D
E