RM3660EC _59 Vehicle Exterior _080745 WINDOW / GLASS _0600092 POWER WINDOW CONTROL SYSTEM(for NR Series Engine) C

WINDOW / GLASS  POWER WINDOW CONTROL SYSTEM(for NR Series Engine)  B2311  Power Window Motor Malfunction  


DESCRIPTION

The power window regulator motor assemblies are operated by the multiplex network master switch assembly, power window regulator switch assembly or rear power window regulator switch assemblies. The power window regulator motor assemblies have motor, regulator and ECU functions.

This DTC is stored when a power window regulator motor assembly is malfunctioning, or the ECU built into the power window regulator motor assembly determines that the fully closed power window position has deviated approximately 20 mm (0.787 in.) or more from the normal position.

D-Door Motor
DTC No. Detection Item DTC Detection Condition Trouble Area
B2311 Power Window Motor Malfunction

Either condition is met:

(a)

Power window regulator motor assembly (for driver door) is malfunctioning

(b)

ECU in power window regulator motor assembly (for driver door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position



·

Power window regulator motor assembly (for driver door)

·

Incorrect installation of power window components

·

Overheated power window regulator motor assembly (for driver door)

·

Wire harness or connector



P-Door Motor
DTC No. Detection Item DTC Detection Condition Trouble Area
B2311 Power Window Motor Malfunction

Either condition is met:

(a)

Power window regulator motor assembly (for front passenger door) is malfunctioning

(b)

ECU in power window regulator motor assembly (for front passenger door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position



·

Power window regulator motor assembly (for front passenger door)

·

Incorrect installation of power window components

·

Overheated power window regulator motor assembly (for front passenger door)

·

Wire harness or connector



RL-Door Motor
DTC No. Detection Item DTC Detection Condition Trouble Area
B2311 Power Window Motor Malfunction

Either condition is met:

(a)

Power window regulator motor assembly (for rear LH door) is malfunctioning

(b)

ECU in power window regulator motor assembly (for rear LH door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position



·

Power window regulator motor assembly (for rear LH door)

·

Incorrect installation of power window components

·

Overheated power window regulator motor assembly (for rear LH door)

·

Wire harness or connector



RR-Door Motor
DTC No. Detection Item DTC Detection Condition Trouble Area
B2311 Power Window Motor Malfunction

Either condition is met:

(a)

Power window regulator motor assembly (for rear RH door) is malfunctioning

(b)

ECU in power window regulator motor assembly (for rear RH door) determines that fully closed power window position has deviated approx. 20 mm (0.787 in.) or more from normal position



·

Power window regulator motor assembly (for rear RH door)

·

Incorrect installation of power window components

·

Overheated power window regulator motor assembly (for rear RH door)

·

Wire harness or connector



WIRING DIAGRAM

B506685E30
1,1.896 1.531,2.146 0.531,0.25 10 false GND 1.021,1.104 1.552,1.354 0.531,0.25 10 false B 2.271,1.104 2.802,1.354 0.531,0.25 10 false UP 2.031,1.427 2.563,1.677 0.531,0.25 10 false DOWN 2.094,4.156 2.625,4.406 0.531,0.25 10 false AUTO 0.938,2.573 2.521,2.969 1.583,0.396 10 false Multiplex Network Master Switch Assembly 3.49,2.573 5.427,2.969 1.938,0.396 10 false Power Window Regulator Motor Assembly (for Driver Door) 5.552,1.26 6.396,1.5 0.844,0.24 10 false POWER 5.365,0.615 6.271,0.833 0.906,0.219 10 false ECU-B NO. 2 4.219,0.135 5.667,0.417 1.448,0.281 10 false from Battery 3.26,4.969 5.844,5.406 2.583,0.438 10 false Power Window Regulator Motor Assembly (for Front Passenger Door) 0.948,5.01 2.5,5.417 1.552,0.406 10 false Power Window Regulator Switch Assembly 0.563,7.49 2.896,7.927 2.333,0.438 10 false Rear Power Window Regulator Switch Assembly (for RH Door) 0.844,8.302 2.625,8.542 1.781,0.24 10 false : LIN Communication Line 3.24,7.479 5.813,7.885 2.573,0.406 10 false Power Window Regulator Motor Assembly (for Rear RH Door) 5.448,6.177 6.229,6.427 0.781,0.25 10 false DOOR R/R 3.667,1.115 4.198,1.365 0.531,0.25 10 false UP 3.688,3.521 4.219,3.771 0.531,0.25 10 false UP 2.25,3.521 2.781,3.771 0.531,0.25 10 false UP 2.271,5.99 2.802,6.24 0.531,0.25 10 false UP 3.667,6.01 4.198,6.26 0.531,0.25 10 false UP 3.656,1.417 4.188,1.667 0.531,0.25 10 false DOWN 3.656,3.833 4.188,4.083 0.531,0.25 10 false DOWN 2.031,3.844 2.563,4.094 0.531,0.25 10 false DOWN 2.031,6.333 2.563,6.583 0.531,0.25 10 false DOWN 3.656,6.333 4.188,6.583 0.531,0.25 10 false DOWN 3.667,4.146 4.198,4.396 0.531,0.25 10 false AUTO 3.667,6.667 4.198,6.917 0.531,0.25 10 false AUTO 2.104,6.667 2.635,6.917 0.531,0.25 10 false AUTO 1.021,4.313 1.552,4.563 0.531,0.25 10 false GND 1,6.823 1.531,7.073 0.531,0.25 10 false GND 4.906,6.833 5.438,7.083 0.531,0.25 10 false GND 4.906,4.313 5.438,4.563 0.531,0.25 10 false GND 4.927,1.906 5.458,2.156 0.531,0.25 10 false GND 5.115,1.104 5.646,1.354 0.531,0.25 10 false B 5.604,3.688 6.385,3.938 0.781,0.25 10 false DOOR 5.104,3.521 5.635,3.771 0.531,0.25 10 false B 5.094,6.021 5.625,6.271 0.531,0.25 10 false B 0.75,1 1.281,1.25 0.531,0.25 10 false 11 2.552,1.01 3.083,1.26 0.531,0.25 10 false 20 0.75,1.792 1.281,2.042 0.531,0.25 10 false 12 2.552,1.323 3.083,1.573 0.531,0.25 10 false 15 3.427,1.021 3.958,1.271 0.531,0.25 10 false 10 3.49,1.333 4.021,1.583 0.531,0.25 10 false 7 5.313,1.01 5.844,1.26 0.531,0.25 10 false 2 5.302,1.792 5.833,2.042 0.531,0.25 10 false 1 3.49,2.406 4.021,2.656 0.531,0.25 10 false L2 0.938,2.417 1.469,2.667 0.531,0.25 10 false L7 0.948,4.854 1.479,5.104 0.531,0.25 10 false K12 0.563,7.323 1.094,7.573 0.531,0.25 10 false M3 3.24,7.313 3.771,7.563 0.531,0.25 10 false M2 3.26,4.813 3.792,5.063 0.531,0.25 10 false K2 3.49,4.052 4.021,4.302 0.531,0.25 10 false 4 2.563,4.042 3.094,4.292 0.531,0.25 10 false 8 0.823,4.156 1.354,4.406 0.531,0.25 10 false 7 0.823,6.719 1.354,6.969 0.531,0.25 10 false 7 5.281,4.177 5.813,4.427 0.531,0.25 10 false 1 5.281,6.719 5.813,6.969 0.531,0.25 10 false 1 3.417,3.427 3.948,3.677 0.531,0.25 10 false 10 3.406,5.906 3.938,6.156 0.531,0.25 10 false 10 3.49,3.74 4.021,3.99 0.531,0.25 10 false 7 3.49,6.24 4.021,6.49 0.531,0.25 10 false 7 3.5,6.573 4.031,6.823 0.531,0.25 10 false 4 2.563,3.729 3.094,3.979 0.531,0.25 10 false 4 2.552,3.417 3.083,3.667 0.531,0.25 10 false 5 5.302,3.438 5.833,3.688 0.531,0.25 10 false 2 5.292,5.917 5.823,6.167 0.531,0.25 10 false 2 2.563,6.573 3.094,6.823 0.531,0.25 10 false 8 2.563,6.24 3.094,6.49 0.531,0.25 10 false 4 2.563,5.906 3.094,6.156 0.531,0.25 10 false 5

B506687E18
0.49,1.958 0.979,2.208 0.49,0.25 10 false N3 0.5,2.125 2.813,2.51 2.313,0.385 10 false Rear Power Window Regulator Switch Assembly (for LH Door) 0.76,4.042 2.396,4.49 1.635,0.448 10 false Main Body ECU (Multiplex Network Body ECU) 4.073,1.958 4.385,2.156 0.313,0.198 10 false N2 4.083,2.125 6.01,2.521 1.927,0.396 10 false Power Window Regulator Motor Assembly (for Rear LH Door) 3.99,0.573 4.333,0.781 0.344,0.208 10 false 10 4.063,0.906 4.406,1.115 0.344,0.208 10 false 7 4.052,1.229 4.396,1.438 0.344,0.208 10 false 4 2.406,0.573 2.75,0.781 0.344,0.208 10 false 5 2.406,0.917 2.75,1.125 0.344,0.208 10 false 4 2.417,1.25 2.76,1.458 0.344,0.208 10 false 8 2.115,0.656 2.729,0.875 0.615,0.219 10 false UP 1.885,1 2.5,1.219 0.615,0.219 10 false DOWN 1.927,1.323 2.542,1.542 0.615,0.219 10 false AUTO 0.854,1.479 1.469,1.698 0.615,0.219 10 false GND 6.063,0.813 6.844,1.021 0.781,0.208 10 false DOOR R/L 5.667,0.667 6.281,0.885 0.615,0.219 10 false B 5.583,3.01 7,3.281 1.417,0.271 10 false from Battery 5.417,4.375 7.021,4.625 1.604,0.25 10 false : LIN Communication Line 0.646,1.365 0.99,1.573 0.344,0.208 10 false 7 5.865,0.573 6.479,0.792 0.615,0.219 10 false 2 5.865,1.281 6.479,1.5 0.615,0.219 10 false 1 5.5,1.375 6.115,1.594 0.615,0.219 10 false GND 4.24,0.667 4.854,0.885 0.615,0.219 10 false UP 4.24,1 4.854,1.219 0.615,0.219 10 false DOWN 4.229,1.323 4.844,1.542 0.615,0.219 10 false AUTO

CAUTION / NOTICE / HINT

NOTICE:
·

DTC B2311 is stored in each power window regulator motor assembly.

·

If a power window regulator motor assembly has been replaced with a new one, initialize the power window control system.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM (for NR Series Engine)>INITIALIZATION

·

If a power window regulator motor assembly and door window regulator sub-assembly have been removed and installed, or if a power window regulator motor assembly was reused when a door glass or door glass run was replaced, initialize the power window control system.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM (for NR Series Engine)>INITIALIZATION

·

Inspect the fuses for circuits related to this system before performing the following procedure.

·

The power window control system uses the LIN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the power window control system after confirming that the communication system is functioning properly.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM (for NR Series Engine)>HOW TO PROCEED WITH TROUBLESHOOTING



PROCEDURE

1.CHECK FOR DTC
a.

Clear the DTCs.

Body Electrical > D-Door Motor > Clear DTCs
50002 124
Body Electrical > P-Door Motor > Clear DTCs
50002 144
Body Electrical > RL-Door Motor > Clear DTCs
50002 146
Body Electrical > RR-Door Motor > Clear DTCs
50002 145

b.

Check for DTCs.

Body Electrical > D-Door Motor > Trouble Codes
50001 124
Body Electrical > P-Door Motor > Trouble Codes
50001 144
Body Electrical > RL-Door Motor > Trouble Codes
50001 146
Body Electrical > RR-Door Motor > Trouble Codes
50001 145
OK:

DTC B2311 is not output.



Result:
Proceed to
OK
NG



OK

USE SIMULATION METHOD TO CHECK

Click hereGeneral>INTRODUCTION>HOW TO TROUBLESHOOT ECU CONTROLLED SYSTEMS>HOW TO PROCEED WITH TROUBLESHOOTING


NG

2.CHECK DTC OUTPUT
2.CHECK DTC OUTPUT
a.

Check the parts from which this DTC has been output.


Result:
Result Proceed to
DTC output from power window regulator motor assembly (for driver door) A
DTC output from power window regulator motor assembly (for front passenger door) B
DTC output from power window regulator motor assembly (for rear LH door) C
DTC output from power window regulator motor assembly (for rear RH door) D



A

3.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door) - BATTERY AND BODY GROUND)

B

4.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Door) - BATTERY AND BODY GROUND)

C

5.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door) - BATTERY AND BODY GROUND)

D

6.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Door) - BATTERY AND BODY GROUND)
3.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door) - BATTERY AND BODY GROUND)
a.
B474751C21
1.5,0.375 1.906,0.625 0.406,0.25 0.802,1.615 1.552,1.135 false 1.854,1.135 2.542,1.615 false 0.104,0.083 0.417,0.281 0.313,0.198 10 false *a 1.615,0.417 1.927,0.615 0.313,0.198 10 false L2 0.646,1.573 0.958,1.771 0.313,0.198 10 false B 2.604,1.594 2.917,1.792 0.313,0.198 10 false GND
*a Component with harness connected
(Power Window Regulator Motor Assembly (for Driver Door))


Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Condition Specified Condition
L2-2 (B) - L2-1 (GND) Always 11 to 14 V



b.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
L2-1 (GND) - Body ground Always Below 1 Ω



Result:
Proceed to
OK
NG



OK

7.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

4.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Door) - BATTERY AND BODY GROUND)
a.
B474753C19
1.479,0.354 1.927,0.635 0.448,0.281 0.917,1.5 1.563,1.135 false 1.875,1.125 2.49,1.521 false 0.125,0.094 0.438,0.292 0.313,0.198 10 false *a 0.792,1.49 1.104,1.688 0.313,0.198 10 false B 2.51,1.51 2.823,1.708 0.313,0.198 10 false GND 1.615,0.406 1.927,0.604 0.313,0.198 10 false K2
*a Component with harness connected
(Power Window Regulator Motor Assembly (for Front Passenger Door))


Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Condition Specified Condition
K2-2 (B) - K2-1 (GND) Always 11 to 14 V



b.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
K2-1 (GND) - Body ground Always Below 1 Ω



Result:
Proceed to
OK
NG



OK

7.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

5.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door) - BATTERY AND BODY GROUND)
a.
B474754C08
1.479,0.375 1.917,0.646 0.438,0.271 0.938,1.51 1.563,1.135 false 1.875,1.135 2.563,1.5 false 0.146,0.104 0.458,0.302 0.313,0.198 10 false *a 1.615,0.427 1.927,0.625 0.313,0.198 10 false N2 0.792,1.479 1.104,1.677 0.313,0.198 10 false B 2.604,1.438 3.021,1.656 0.417,0.219 10 false GND
*a Component with harness connected
(Power Window Regulator Motor Assembly (for Rear LH Door))


Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Condition Specified Condition
N2-2 (B) - N2-1 (GND) Always 11 to 14 V



b.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
N2-1 (GND) - Body ground Always Below 1 Ω



Result:
Proceed to
OK
NG



OK

7.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

6.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Door) - BATTERY AND BODY GROUND)
a.
B474755C08
1.469,0.365 1.854,0.604 0.385,0.24 0.896,1.542 1.531,1.135 false 1.875,1.135 2.563,1.635 false 0.115,0.125 0.427,0.323 0.313,0.198 10 false *a 1.573,0.396 1.885,0.594 0.313,0.198 10 false M2 0.76,1.531 1.073,1.729 0.313,0.198 10 false B 2.604,1.625 2.917,1.823 0.313,0.198 10 false GND
*a Component with harness connected
(Power Window Regulator Motor Assembly (for Rear RH Door))


Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Condition Specified Condition
M2-2 (B) - M2-1 (GND) Always 11 to 14 V



b.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
M2-1 (GND) - Body ground Always Below 1 Ω



Result:
Proceed to
OK
NG



OK

7.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

7.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)
a.

Connect the GTS to the DLC3.


b.

Turn the ignition switch to ON.


c.

Turn the GTS on.


d.

Enter the following menus: Body Electrical / (desired system) / Active Test.

HINT:

Perform the Active Test for the power window regulator motor assembly that has DTC B2311 stored in its ECU.



e.

Perform the Active Test according to the display on the GTS.

CAUTION:

Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.


Body Electrical > D-Door Motor > Active Test
Tester Display Measurement Item Control Range Diagnostic Note
Power Window Power window OFF / DOWN / UP -
Body Electrical > P-Door Motor > Active Test
Tester Display Measurement Item Control Range Diagnostic Note
Power Window Power window OFF / DOWN / UP -
Body Electrical > RL-Door Motor > Active Test
Tester Display Measurement Item Control Range Diagnostic Note
Power Window Power window OFF / DOWN / UP -
Body Electrical > RR-Door Motor > Active Test
Tester Display Measurement Item Control Range Diagnostic Note
Power Window Power window OFF / DOWN / UP -
Body Electrical > D-Door Motor > Active Test
Tester Display
Power Window
50004 124 1
Body Electrical > P-Door Motor > Active Test
Tester Display
Power Window
50004 144 1
Body Electrical > RL-Door Motor > Active Test
Tester Display
Power Window
50004 146 1
Body Electrical > RR-Door Motor > Active Test
Tester Display
Power Window
50004 145 1
OK:

Each power window operates normally.



Result:
Result Proceed to
OK A
NG (Driver door power window) B
NG (Front passenger door power window)
NG (Rear LH door power window) C
NG (Rear RH door power window)



A

8.PERFORM INITIALIZATION (APPLICABLE LOCATION)

B

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door or Front Passenger Door)

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR (for Front Door)>REMOVAL


C

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door or Rear RH Door)

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR (for Rear Door)>REMOVAL


8.PERFORM INITIALIZATION (APPLICABLE LOCATION)
a.

Initialize the power window regulator motor assembly.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM (for NR Series Engine)>INITIALIZATION

HINT:

Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.



Result:
Proceed to
NEXT



NEXT

9.CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)
9.CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)
a.

Check that the power window operates normally by opening and closing it.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM (for NR Series Engine)>OPERATION CHECK

HINT:

Check the power window operation of the window where DTC B2311 has been stored.


OK:

Each power window operates normally.



Result:
Result Proceed to
OK A
NG (Driver door power window) B
NG (Front passenger door power window)
NG (Rear LH door power window) C
NG (Rear RH door power window)



A

10.CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY

B

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door or Front Passenger Door)

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR (for Front Door)>REMOVAL


C

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door or Rear RH Door)

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR (for Rear Door)>REMOVAL


10.CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY
a.

Check that the power window components are installed correctly.

OK:

Power window components are installed correctly.



Result:
Proceed to
OK
NG



OK

11.CHECK DTC OUTPUT

NG

INSTALL PARTS CORRECTLY

11.CHECK DTC OUTPUT
a.

Turn the ignition switch off.


b.

Wait for at least 10 seconds, and then turn the ignition switch to ON.


c.

Check for DTCs.

Body Electrical > D-Door Motor > Trouble Codes
50001 124
Body Electrical > P-Door Motor > Trouble Codes
50001 144
Body Electrical > RL-Door Motor > Trouble Codes
50001 146
Body Electrical > RR-Door Motor > Trouble Codes
50001 145
OK:

B2311 is not output.



Result:
Result Proceed to
OK A
NG (Driver door power window) B
NG (Front passenger door power window)
NG (Rear LH door power window) C
NG (Rear RH door power window)



A

END

B

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door or Front Passenger Door)

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR (for Front Door)>REMOVAL


C

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door or Rear RH Door)

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR (for Rear Door)>REMOVAL