Use the following procedure to troubleshoot the power window control system.
*: Use the GTS.
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In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
The following 5 items are important points for problem analysis:
| What | Vehicle model, system name |
| When | Date, time, occurrence frequency |
| Where | Road conditions |
| Under what conditions? | Driving conditions, weather conditions |
| How did it happen? | Problem symptoms |
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Measure the battery voltage.
11 to 14 V
If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
Check the fuses and relays.
Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.
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Using the GTS, check for CAN communication system DTCs.
| Result | Proceed to |
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| CAN DTCs are not output | A |
| CAN DTCs are output | B |
A
B
Using the GTS, check for LIN communication system DTCs.
| Result | Proceed to |
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| LIN DTCs are not output | A |
| LIN DTCs are output | B |
A
B
Check for DTCs and make a note of any codes that are output.
Clear the DTCs.
Recheck for DTCs.
| Result | Proceed to |
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| DTCs are not output | A |
| DTCs are output | B |
A
B
Refer to Problem Symptoms Table.
| Result | Proceed to |
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| Fault is not listed in problem symptoms table | A |
| Fault is listed in problem symptoms table | B |
A
B
Inspection
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Check if any of the door window regulator sub-assemblies, power window regulator motor assemblies, door glass or door glass runs have been removed and reinstalled.
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| Any of the power window regulator motor assembly, door window regulator sub-assembly, door belt moulding or door glass weatherstrip inner have been removed and installed, or if a power window regulator motor assembly have been removed and reinstalled. | A |
| The power window regulator motor assembly, door window regulator sub-assembly, door belt moulding or door glass weatherstrip inner have been removed and installed, or if a power window regulator motor assembly have not been removed and reinstalled. | B |
A
B
If any of the power window regulator motor assembly, door window regulator sub-assembly, front door belt moulding or front door glass weatherstrip inner have been removed and installed, or if a power window regulator motor assembly have been removed and reinstalled, perform "Initialize Power Window Control System" for the applicable door glass.
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