*: Use the GTS.
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In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
The following 5 items are important points for problem analysis:
| What | Vehicle model, system name |
| When | Date, time, occurrence frequency |
| Where | Road conditions |
| Under what conditions? | Running conditions, driving conditions, weather conditions |
| How did it happen? | Problem symptoms |
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Measure the battery voltage.
11 to 14 V
If the voltage is below 11 V, recharge the battery before proceeding to the next step.
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Check if CAN communication DTCs are output.
| Result | Proceed to |
|---|---|
| CAN communication DTCs are not output | A |
| CAN communication DTCs are output | B |
A
B
Refer to DTC Check / Clear.
| Result | Proceed to |
|---|---|
| DTCs are not output | A |
| DTCs are output | B |
A
B
Refer to Problem Symptoms Table.
| Result | Proceed to |
|---|---|
| Malfunctioning parts are not confirmed | A |
| Malfunctioning parts are confirmed | B |
A
B
Refer to Data List / Active Test.
| Result | Proceed to |
|---|---|
| Malfunctioning parts are not confirmed | A |
| Malfunctioning parts are confirmed | B |
A
B
Refer to Terminals of ECM.
| Result |
|---|
| OK |
| NG |
OK
NG
Refer to Symptom Simulation.
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