RM35X0E _59 Vehicle Exterior _079318 WINDOW / GLASS _0384706 POWER WINDOW CONTROL SYSTEM C

WINDOW / GLASS  POWER WINDOW CONTROL SYSTEM  B2311  Power Window Motor Malfunction  


DESCRIPTION

The power window regulator motor assemblies are operated by the multiplex network master switch assembly or power window regulator switch assembly. The power window regulator motor assemblies have motor, regulator and ECU functions.

This DTC is output when a power window regulator motor assembly is malfunctioning.

D-Door Motor
DTC No. Detection Item DTC Detection Condition Trouble Area
B2311 Power Window Motor Malfunction Power window regulator motor assembly LH (for LHD) or power window regulator motor assembly RH (for RHD) is malfunctioning
·

Power window regulator motor assembly LH (for LHD)

·

Power window regulator motor assembly RH (for RHD)

·

Incorrect installation of power window components

·

Overheated power window regulator motor assembly LH (for LHD)

·

Overheated power window regulator motor assembly RH (for RHD)

·

Harness or connector



P-Door Motor
DTC No. Detection Item DTC Detection Condition Trouble Area
B2311 Power Window Motor Malfunction Power window regulator motor assembly RH (for LHD) or power window regulator motor assembly LH (for RHD) is malfunctioning
·

Power window regulator motor assembly RH (for LHD)

·

Power window regulator motor assembly LH (for RHD)

·

Incorrect installation of power window components

·

Overheated power window regulator motor assembly RH (for LHD)

·

Overheated power window regulator motor assembly LH (for RHD)

·

Harness or connector



WIRING DIAGRAM

for LHD:



E414877E01
1.01,0.156 2.844,0.354 1.833,0.198 10 false from Battery 1.01,1.688 1.875,1.896 0.865,0.208 10 false from Battery 1,3.698 1.865,3.906 0.865,0.208 10 false from Battery 0.833,0.833 1.823,1.063 0.99,0.229 10 false ECU-ALT NO.1 1.021,1.406 1.781,1.615 0.76,0.208 10 false DOOR D 2.281,2.854 2.594,3.052 0.313,0.198 10 false R12 2.281,3.042 3.833,3.448 1.552,0.406 10 false Power Window Regulator Motor Assembly LH 2.323,1.115 2.479,1.313 0.156,0.198 10 false B 4.969,0.542 5.125,0.74 0.156,0.198 10 false B 4.958,4.073 5.115,4.271 0.156,0.198 10 false B 2.292,2.313 2.75,2.51 0.458,0.198 10 false GND 4.979,2.729 5.438,2.927 0.458,0.198 10 false GND 2.885,1.854 3.198,2.052 0.313,0.198 10 false IC 2.885,2.156 3.198,2.354 0.313,0.198 10 false IC 3.708,1.104 4.167,1.302 0.458,0.198 10 false LIN 4.958,1.219 5.417,1.417 0.458,0.198 10 false LIN2 6.135,2.667 6.594,2.865 0.458,0.198 10 false LIN1 3.75,1.625 4.063,1.823 0.313,0.198 10 false UP 4.969,1.708 5.281,1.906 0.313,0.198 10 false UP 3.531,2.115 4.146,2.313 0.615,0.198 10 false DOWN 4.948,2.219 5.563,2.417 0.615,0.198 10 false DOWN 5.531,1.677 6.01,2.177 0.479,0.5 10 false Control Circuit 2.083,1.115 2.24,1.313 0.156,0.198 10 false 2 4.76,0.542 4.917,0.74 0.156,0.198 10 false 1 4.094,1.083 4.25,1.281 0.156,0.198 10 false 9 4.052,1.625 4.365,1.823 0.313,0.198 10 false 10 4.063,2.125 4.219,2.323 0.156,0.198 10 false 7 4.677,1.083 4.99,1.281 0.313,0.198 10 false 11 4.75,1.635 5.063,1.833 0.313,0.198 10 false 3 4.771,2.125 5.083,2.323 0.313,0.198 10 false 7 4.76,2.615 5.073,2.813 0.313,0.198 10 false 6 6.531,2.5 6.844,2.698 0.313,0.198 10 false 5 4.927,3.083 5.24,3.281 0.313,0.198 10 false R11 4.938,3.25 6.521,3.635 1.583,0.385 10 false Multiplex Network Master Switch Assembly 1.031,4.375 1.771,4.635 0.74,0.26 10 false DOOR P 3.083,4.802 3.615,5.063 0.531,0.26 10 false Up Auto 3.01,5.375 3.76,5.625 0.75,0.25 10 false Down Auto 3,5.927 3.76,6.198 0.76,0.271 10 false UP Manual 2.906,6.479 3.781,6.698 0.875,0.219 10 false Down Manual 2.26,7.052 2.573,7.25 0.313,0.198 10 false R6 2.26,7.229 3.833,7.646 1.573,0.417 10 false Power Window Regulator Switch Assembly 0.708,8.448 2.406,8.667 1.698,0.219 10 false : LIN Communication Line 4.906,7.417 5.219,7.615 0.313,0.198 10 false R7 4.906,7.604 6.458,8.042 1.552,0.438 10 false Power Window Regulator Motor Assembly RH 2.167,6.219 2.625,6.417 0.458,0.198 10 false GND 1.958,6.208 2.115,6.406 0.156,0.198 10 false 7 3.906,5.115 4.521,5.313 0.615,0.198 10 false AUTO 4.063,5.667 4.375,5.865 0.313,0.198 10 false UP 4.948,5.115 5.563,5.313 0.615,0.198 10 false AUTO 4.948,5.667 5.26,5.865 0.313,0.198 10 false UP 3.854,6.219 4.469,6.417 0.615,0.198 10 false DOWN 4.938,6.219 5.552,6.417 0.615,0.198 10 false DOWN 5.927,5.875 6.24,6.073 0.313,0.198 10 false IC 5.927,6.188 6.24,6.385 0.313,0.198 10 false IC 6.219,4.677 6.677,4.875 0.458,0.198 10 false LIN 6.552,4.677 6.708,4.875 0.156,0.198 10 false 9 4.74,4.073 4.896,4.271 0.156,0.198 10 false 2 4.417,5.115 4.573,5.313 0.156,0.198 10 false 8 4.76,5.115 4.917,5.313 0.156,0.198 10 false 4 4.406,5.667 4.563,5.865 0.156,0.198 10 false 5 4.688,5.667 5,5.865 0.313,0.198 10 false 10 4.406,6.219 4.563,6.417 0.156,0.198 10 false 4 4.76,6.219 4.917,6.417 0.156,0.198 10 false 7 6.063,0.521 6.375,0.719 0.313,0.198 10 false +B 6.125,1.323 6.469,1.531 0.344,0.208 10 false 5 V 2.104,2.313 2.26,2.51 0.156,0.198 10 false 1

E414878E01
4.917,1.083 5.229,1.281 0.313,0.198 10 false R7 4.906,1.271 6.479,1.708 1.573,0.438 10 false Power Window Regulator Motor Assembly RH 4.938,0.469 5.396,0.667 0.458,0.198 10 false GND 4.75,0.469 4.906,0.667 0.156,0.198 10 false 1 0.719,5.406 2.354,5.708 1.635,0.302 10 false : LIN Communication Line 1.677,2.781 2.292,2.979 0.615,0.198 10 false LIN2 2.115,3.24 3.74,3.656 1.625,0.417 10 false Instrument Panel Junction Block Assembly 0.667,3.854 0.823,4.052 0.156,0.198 10 false A 0.635,4.052 2.271,4.417 1.635,0.365 10 false Main Body ECU (Multiplex Network Body ECU) 2.083,2.615 2.396,2.813 0.313,0.198 10 false 16

for RHD:


E414877E02
1.01,0.156 2.844,0.354 1.833,0.198 10 false from Battery 1.01,1.698 1.875,1.906 0.865,0.208 10 false from Battery 1,3.698 1.865,3.906 0.865,0.208 10 false from Battery 0.844,0.833 1.906,1.031 1.063,0.198 10 false ECU-ALT NO.1 1.021,1.406 1.781,1.615 0.76,0.208 10 false DOOR D 2.271,2.833 2.583,3.031 0.313,0.198 10 false R2 2.271,3.042 3.833,3.469 1.563,0.427 10 false Power Window Regulator Motor Assembly RH 2.323,1.115 2.479,1.313 0.156,0.198 10 false B 4.969,0.542 5.125,0.74 0.156,0.198 10 false B 4.958,4.073 5.115,4.271 0.156,0.198 10 false B 2.292,2.313 2.75,2.51 0.458,0.198 10 false GND 4.979,2.729 5.438,2.927 0.458,0.198 10 false GND 2.885,1.854 3.198,2.052 0.313,0.198 10 false IC 2.885,2.156 3.198,2.354 0.313,0.198 10 false IC 3.708,1.104 4.167,1.302 0.458,0.198 10 false LIN 4.958,1.219 5.417,1.417 0.458,0.198 10 false LIN2 6.135,2.667 6.594,2.865 0.458,0.198 10 false LIN1 3.75,1.625 4.063,1.823 0.313,0.198 10 false UP 4.969,1.708 5.281,1.906 0.313,0.198 10 false UP 3.531,2.115 4.146,2.313 0.615,0.198 10 false DOWN 4.948,2.219 5.563,2.417 0.615,0.198 10 false DOWN 5.531,1.677 6.01,2.177 0.479,0.5 10 false Control Circuit 2.083,1.115 2.24,1.313 0.156,0.198 10 false 2 2.083,2.323 2.24,2.521 0.156,0.198 10 false 1 4.094,1.083 4.25,1.281 0.156,0.198 10 false 9 4.052,1.625 4.365,1.823 0.313,0.198 10 false 10 4.063,2.125 4.219,2.323 0.156,0.198 10 false 7 4.677,1.083 4.99,1.281 0.313,0.198 10 false 11 4.76,1.635 5.073,1.833 0.313,0.198 10 false 3 4.76,2.125 5.073,2.323 0.313,0.198 10 false 7 4.76,2.615 5.073,2.813 0.313,0.198 10 false 6 6.531,2.5 6.844,2.698 0.313,0.198 10 false 5 4.927,3.083 5.24,3.281 0.313,0.198 10 false R1 4.938,3.25 6.521,3.635 1.583,0.385 10 false Multiplex Network Master Switch Assembly 1.01,4.375 1.75,4.635 0.74,0.26 10 false DOOR P 3.083,4.802 3.615,5.063 0.531,0.26 10 false Up Auto 3.01,5.375 3.833,5.583 0.823,0.208 10 false Down Auto 3,5.927 3.76,6.198 0.76,0.271 10 false UP Manual 2.906,6.479 3.781,6.698 0.875,0.219 10 false Down Manual 4.948,7.406 5.26,7.604 0.313,0.198 10 false R17 2.26,7.229 3.833,7.646 1.573,0.417 10 false Power Window Regulator Switch Assembly 0.708,8.448 2.406,8.667 1.698,0.219 10 false : LIN Communication Line 2.26,7.052 2.573,7.25 0.313,0.198 10 false R16 4.948,7.604 6.5,8.042 1.552,0.438 10 false Power Window Regulator Motor Assembly LH 2.167,6.219 2.625,6.417 0.458,0.198 10 false GND 1.958,6.208 2.115,6.406 0.156,0.198 10 false 7 3.906,5.115 4.521,5.313 0.615,0.198 10 false AUTO 4.063,5.667 4.375,5.865 0.313,0.198 10 false UP 4.948,5.115 5.563,5.313 0.615,0.198 10 false AUTO 4.948,5.667 5.26,5.865 0.313,0.198 10 false UP 3.854,6.219 4.469,6.417 0.615,0.198 10 false DOWN 4.938,6.219 5.552,6.417 0.615,0.198 10 false DOWN 5.927,5.875 6.24,6.073 0.313,0.198 10 false IC 5.927,6.188 6.24,6.385 0.313,0.198 10 false IC 6.219,4.677 6.677,4.875 0.458,0.198 10 false LIN 6.552,4.677 6.708,4.875 0.156,0.198 10 false 9 4.74,4.073 4.896,4.271 0.156,0.198 10 false 2 4.417,5.115 4.573,5.313 0.156,0.198 10 false 8 4.76,5.115 4.917,5.313 0.156,0.198 10 false 4 4.406,5.667 4.563,5.865 0.156,0.198 10 false 5 4.688,5.667 5,5.865 0.313,0.198 10 false 10 4.406,6.219 4.563,6.417 0.156,0.198 10 false 4 4.76,6.219 4.917,6.417 0.156,0.198 10 false 7 4.75,0.542 4.906,0.74 0.156,0.198 10 false 1 6.073,0.51 6.385,0.708 0.313,0.198 10 false +B 6.167,1.323 6.625,1.521 0.458,0.198 10 false 5 V


E414878E02
4.885,1.083 5.198,1.281 0.313,0.198 10 false R17 4.885,1.271 6.438,1.708 1.552,0.438 10 false Power Window Regulator Motor Assembly LH 4.938,0.469 5.396,0.667 0.458,0.198 10 false GND 4.75,0.469 4.906,0.667 0.156,0.198 10 false 1 0.719,5.406 2.354,5.708 1.635,0.302 10 false : LIN Communication Line 1.677,2.781 2.292,2.979 0.615,0.198 10 false LIN2 2.115,3.24 3.74,3.656 1.625,0.417 10 false Instrument Panel Junction Block Assembly 0.667,3.854 0.823,4.052 0.156,0.198 10 false A 0.635,4.052 2.271,4.417 1.635,0.365 10 false Main Body ECU (Multiplex Network Body ECU) 2.083,2.615 2.396,2.813 0.313,0.198 10 false 16

CAUTION / NOTICE / HINT

NOTICE:
·

DTC B2311 is stored in each power window regulator motor assembly.

·

If a power window regulator motor assembly has been replaced with a new one, initialize the power window control system.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>INITIALIZATION

·

If a power window regulator motor assembly and door window regulator sub-assembly have been removed and installed, or if a power window regulator motor assembly was reused when a door glass or door glass run was replaced, initialize the power window control system.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>INITIALIZATION

·

Inspect the fuses for circuits related to this system before performing the following procedure.

·

The power window control system uses the LIN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the power window control system after confirming that the communication system is functioning properly.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>HOW TO PROCEED WITH TROUBLESHOOTING



PROCEDURE

1.CHECK FOR DTC
a.

Clear the DTCs.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>DTC CHECK / CLEAR

Body Electrical > D-Door Motor > Clear DTCs
50002 124
Body Electrical > P-Door Motor > Clear DTCs
50002 144

b.

Check for DTCs.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>DTC CHECK / CLEAR

Body Electrical > D-Door Motor > Trouble Codes
50001 124
Body Electrical > P-Door Motor > Trouble Codes
50001 144

Result:
Result Proceed to
DTC B2311 is not output A
DTC B2311 is output B



A

USE SIMULATION METHOD TO CHECK

Click hereGeneral>INTRODUCTION>HOW TO TROUBLESHOOT ECU CONTROLLED SYSTEMS>HOW TO PROCEED WITH TROUBLESHOOTING


B

2.CHECK FOR DTC
2.CHECK FOR DTC
a.

Check the parts which the DTCs have been output from.


Result:
Result Proceed to
DTC output from D-Door Motor (for LHD) A
DTC output from P-Door Motor (for RHD)
DTC output from D-Door Motor (for RHD) B
DTC output from P-Door Motor (for LHD)



A

3.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY LH - BATTERY AND BODY GROUND)

B

4.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY RH - BATTERY AND BODY GROUND)
3.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY LH - BATTERY AND BODY GROUND)
a.
B527906C20
0.969,0.156 1.406,0.438 0.438,0.281 1.75,0.156 2.188,0.438 0.438,0.281 0.729,1.219 1.542,1.031 true 2.76,1.281 1.885,1.042 true 1.073,0.208 1.531,0.406 0.458,0.198 10 false R12 0.063,0.073 0.375,0.229 0.313,0.156 10 false *a 0.531,1.156 0.688,1.354 0.156,0.198 10 false B 2.844,1.198 3.302,1.396 0.458,0.198 10 false GND 1.469,0.208 1.781,0.406 0.313,0.198 10 false *A 1.844,0.208 2.302,0.406 0.458,0.198 10 false R17 2.271,0.208 2.583,0.406 0.313,0.198 10 false *B
*A for LHD
*B for RHD
*a Component with harness connected
(Power Window Regulator Motor Assembly LH)


Measure the resistance according to the value(s) in the table below.

Standard Resistance:
for LHD
Tester Connection Condition Specified Condition
R12-1 (GND) - Body ground Always Below 1 Ω


for RHD
Tester Connection Condition Specified Condition
R17-1 (GND) - Body ground Always Below 1 Ω


b.

Measure the voltage according to the value(s) in the table below.

Standard Voltage:
for LHD
Tester Connection Condition Specified Condition
R12-2 (B) - R12-1 (GND) Always 11 to 14 V


for RHD
Tester Connection Condition Specified Condition
R17-2 (B) - R17-1 (GND) Always 11 to 14 V


Result:
Proceed to
OK
NG



OK

5.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

4.CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR MOTOR ASSEMBLY RH - BATTERY AND BODY GROUND)
a.
B527906C21
0.969,0.156 1.406,0.438 0.438,0.281 1.75,0.156 2.188,0.438 0.438,0.281 0.729,1.219 1.542,1.031 true 2.76,1.281 1.885,1.042 true 1.094,0.208 1.552,0.406 0.458,0.198 10 false R7 0.063,0.073 0.375,0.229 0.313,0.156 10 false *a 0.531,1.156 0.688,1.354 0.156,0.198 10 false B 2.844,1.198 3.302,1.396 0.458,0.198 10 false GND 1.469,0.208 1.781,0.406 0.313,0.198 10 false *A 1.875,0.208 2.333,0.406 0.458,0.198 10 false R2 2.271,0.208 2.583,0.406 0.313,0.198 10 false *B
*A for LHD
*B for RHD
*a Component with harness connected
(Power Window Regulator Motor Assembly RH)


Measure the resistance according to the value(s) in the table below.

Standard Resistance:
for LHD
Tester Connection Condition Specified Condition
R7-1 (GND) - Body ground Always Below 1 Ω


for RHD
Tester Connection Condition Specified Condition
R2-1 (GND) - Body ground Always Below 1 Ω


b.

Measure the voltage according to the value(s) in the table below.

Standard Voltage:
for LHD
Tester Connection Condition Specified Condition
R7-2 (B) - R7-1 (GND) Always 11 to 14 V


for RHD
Tester Connection Condition Specified Condition
R2-2 (B) - R2-1 (GND) Always 11 to 14 V


Result:
Proceed to
OK
NG



OK

5.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

5.PERFORM ACTIVE TEST USING GTS (APPLICABLE LOCATION)
a.

Perform the Active Test according to the display on the GTS.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>DATA LIST / ACTIVE TEST

CAUTION:

Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.


HINT:

Up and down movement does not occur if the arrow is not pressed and held.


Body Electrical > D-Door Motor > Active Test
Tester Display Measurement Item Control Range Diagnostic Note
Power Window Power window OFF / DOWN / UP -
Body Electrical > P-Door Motor > Active Test
Tester Display Measurement Item Control Range Diagnostic Note
Power Window Power window OFF / DOWN / UP -
Body Electrical > D-Door Motor > Active Test
Tester Display
Power Window
50004 124 1
Body Electrical > P-Door Motor > Active Test
Tester Display
Power Window
50004 144 1
OK:

Each power window motor operates.



Result:
Result Proceed to
OK A
NG (D-Door Motor) (for LHD) B
NG (D-Door Motor) (for RHD) C
NG (P-Door Motor) (for LHD) D
NG (P-Door Motor) (for RHD) E



A

6.PERFORM INITIALIZATION (APPLICABLE LOCATION)

B

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY LH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


C

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY RH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


D

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY RH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


E

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY LH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


6.PERFORM INITIALIZATION (APPLICABLE LOCATION)
a.

Initialize the power window regulator motor assembly.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>INITIALIZATION

HINT:

Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.



Result:
Proceed to
NEXT



NEXT

7.CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)
7.CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)
a.

Check that the power window operates normally by opening and closing the window.

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW CONTROL SYSTEM>OPERATION CHECK

HINT:

Check the power window operation of the window for which DTC B2311 has been stored.


OK:

Each power window operates normally.



Result:
Result Proceed to
OK A
NG (D-Door Motor) (for LHD) B
NG (D-Door Motor) (for RHD) C
NG (P-Door Motor) (for LHD) D
NG (P-Door Motor) (for RHD) E



A

8.CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY

B

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY LH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


C

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY RH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


D

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY RH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


E

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY LH

Click hereVehicle Exterior>WINDOW / GLASS>POWER WINDOW REGULATOR MOTOR>REMOVAL


8.CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY
a.

Check that the power window components are installed correctly.

OK:

Power window components are installed correctly.



Result:
Proceed to
OK
NG



OK

END (OVERHEATED POWER WINDOW REGULATOR MOTOR WAS DEFECTIVE)

NG

INSTALL PARTS CORRECTLY