RM38T0EC _56 Audio / Visual / Telematics _115231 TELEMATICS _0512170 TELEMATICS SYSTEM(for TOYOTA Connect) Y

TELEMATICS TELEMATICS SYSTEM(for TOYOTA Connect) HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

HINT:: ·

Use the following procedure to troubleshoot the telematics system.

·

*: Use the GTS.

PROCEDURE

1.VEHICLE BROUGHT TO WORKSHOP

Result:

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2.CHECK PROBLEM SYMPTOM

The telematics system provides a variety of functions. Therefore, it is important to identify whether a malfunction is related to the communication system, including radio wave conditions, or any other systems. Carefully check the conditions that caused the malfunction in order to determine if a temporary problem with the radio wave signal conditions caused the malfunction.

Result:

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3.INSPECT AUXILIARY BATTERY VOLTAGE

Measure the auxiliary battery voltage with the ignition switch off.

Standard voltage:: 11 to 14 V

HINT:: If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

Result:

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4.CHECK CAN COMMUNICATION SYSTEM*

Use the GTS to check if the CAN communication system is functioning normally.

for HEV Model:

Click herePower Source / Network>NETWORKING>CAN COMMUNICATION SYSTEM (for HEV Model)>DIAGNOSIS SYSTEM202307,999999,_57,_104409,_0606038,RM100000002C0LE,

for Gasoline Model:

Click herePower Source / Network>NETWORKING>CAN COMMUNICATION SYSTEM (for Gasoline Model)>DIAGNOSIS SYSTEM202307,999999,_57,_104409,_0605911,RM100000002C081,

Result:

Result	Proceed to
CAN communication system DTCs are not output.	A
CAN communication system DTCs are output.	B

5.CHECK FOR DTC*

GO TO CAN COMMUNICATION SYSTEM

for HEV Model:

Click herePower Source / Network>NETWORKING>CAN COMMUNICATION SYSTEM (for HEV Model)>HOW TO PROCEED WITH TROUBLESHOOTING202307,999999,_57,_104409,_0606038,RM100000002C0LC,

for Gasoline Model:

Click herePower Source / Network>NETWORKING>CAN COMMUNICATION SYSTEM (for Gasoline Model)>HOW TO PROCEED WITH TROUBLESHOOTING202307,202405,_57,_104409,_0605911,RM100000002C07Y,202405,999999,_57,_104409,_0605911,RM100000002NU3H,

5.CHECK FOR DTC*

Check for DTCs.

Body Electrical > Telematics > Trouble Codes: 50001 459

Result:

Result	Proceed to
DTCs are not output.	A
DTCs are output.	B

6.CHECK VEHICLE OPERATION HISTORY

GO TO DIAGNOSTIC TROUBLE CODE CHART

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>DIAGNOSTIC TROUBLE CODE CHART202307,202405,_56,_115231,_0512170,RM100000002C2FV,202405,999999,_56,_115231,_0512170,RM100000002NXST,

6.CHECK VEHICLE OPERATION HISTORY

Check for vehicle control history and note any codes that are output.

Body Electrical > Telematics > Utility

Tester Display
Vehicle Control History (RoB)

50005 459 55

Result:

Result	Proceed to
No vehicle control history is output	A
Any vehicle control history is output	B

7.PROBLEM SYMPTOMS TABLE

GO TO VEHICLE CONTROL HISTORY

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>VEHICLE CONTROL HISTORY202307,999999,_56,_115231,_0512170,RM100000002CXBB,

7.PROBLEM SYMPTOMS TABLE

Refer to Problem Symptoms Table.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>PROBLEM SYMPTOMS TABLE202307,999999,_56,_115231,_0512170,RM100000002C2BL,

Result:

Result	Proceed to
Fault is listed in Problem Symptoms Table.	A
Fault is not listed in Problem Symptoms Table.	B

HINT:: If the symptom does not recur and no DTCs are output, perform the simulation method.; Click hereGeneral>INTRODUCTION>HOW TO TROUBLESHOOT ECU CONTROLLED SYSTEMS>HOW TO PROCEED WITH TROUBLESHOOTING202201,999999,_V1,_107171,_0496334,RM100000001YK2G,

8.PERFORM TROUBLESHOOTING BASED ON PROBLEM SYMPTOM

9.CHECK CIRCUIT

8.PERFORM TROUBLESHOOTING BASED ON PROBLEM SYMPTOM

Refer to Terminals of ECU.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>TERMINALS OF ECU202307,202405,_56,_115231,_0512170,RM100000002CXBA,202405,999999,_56,_115231,_0512170,RM100000002NX9Y,

Result:

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9.CHECK CIRCUIT

Adjust, repair or replace as necessary.

NOTICE:: Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Telematics System.; Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>PRECAUTION202307,999999,_56,_115231,_0512170,RM100000002CXB7,

Result:

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10.RECHECK FOR DTC

HINT:: After clearing DTCs, recheck for DTCs.

Body Electrical > Telematics > Clear DTCs: 50002 459

Body Electrical > Telematics > Trouble Codes: 50001 459

Result:

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11.PERFORM CONFIRMATION TEST

Result:

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END