RM38T0EC _56 Audio / Visual / Telematics _111967 NAVIGATION / MULTI INFO DISPLAY _0588532 NAVIGATION SYSTEM(Production Date from 2023/04) J

NAVIGATION / MULTI INFO DISPLAY  NAVIGATION SYSTEM(Production Date from 2023/04)  My Settings cannot be Used on the Multi-display  


CAUTION / NOTICE / HINT

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed.

Click hereAudio / Visual / Telematics>NAVIGATION / MULTI INFO DISPLAY>NAVIGATION SYSTEM (Production Date from 2023/04)>PRECAUTION


PROCEDURE

1.CHECK MY SETTINGS SYSTEM
a.

Check that the my settings system operates normally.

HINT:

Click hereVehicle Interior>MY SETTINGS>MY SETTINGS SYSTEM>HOW TO PROCEED WITH TROUBLESHOOTING



Result:
Result Proceed to
Operates normally A
Not operates normally B



A

2.CHECK PROBLEM SYMPTOMS (MY SETTINGS FUNCTION)

B

GO TO MY SETTINGS SYSTEM

Click hereVehicle Interior>MY SETTINGS>MY SETTINGS SYSTEM>HOW TO PROCEED WITH TROUBLESHOOTING


2.CHECK PROBLEM SYMPTOMS (MY SETTINGS FUNCTION)
a.

Confirm problem symptoms

i.

Confirm the problem symptoms of the my settings function, and proceed to the respective link.

Result:
Problem symptoms Proceed to
The settings screen does not display the vehicle name or user name A
My settings cannot be created, stored, deleted or uploaded B
A value the my settings function cannot be changed
A value of the my settings function changes by itself
The data of the my settings function cannot be transferred to another vehicle
The individual cannot be identified C





A

3.INSPECT TELEMATICS SYSTEM

B

4.SERVICE CHECK (GNSS CHECK)

C

8.CHECK USAGE CONDITIONS
4.SERVICE CHECK (GNSS CHECK)
a.
E466851

Enter diagnostic mode.

Click hereAudio / Visual / Telematics>NAVIGATION / MULTI INFO DISPLAY>NAVIGATION SYSTEM (Production Date from 2023/04)>DIAGNOSIS SYSTEM


b.

Select "Function Check/Setting" from the "Service Menu" screen.


c.

Select "System Sensors Check" from the "Function Check/Setting I" screen.


d.

Select "Time Setting" from the "System Sensors Check" screen.


e.

Check "GNSS Time Setting" screen and confirm that "Current time" is set correctly.


Result:
Result Proceed to
"Current time" is correct A
"Current time" is not correct B



A

5.CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS

B

GO TO PROBLEM SYMPTOMS TABLE (NAVIGATION FUNCTION)

Click hereAudio / Visual / Telematics>NAVIGATION / MULTI INFO DISPLAY>NAVIGATION SYSTEM (Production Date from 2023/04)>PROBLEM SYMPTOMS TABLE


5.CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS
a.

Check that the customers smartphone and applications meet the following conditions:

NOTICE:

If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.

·

The smartphone is turned on

·

The smartphone is ready to communicate

·

The operation of the smartphone has been confirmed

·

The time displayed by the smartphone is correct

·

Applications are installed

·

Each application is the latest version




b.

Check for malfunctions and confirm that the device operates correctly.


Result:
Result Proceed to
Malfunction does not occur A
Malfunction occurs B



A

END (SMARTPHONE OR APPLICATION WAS CAUSE)

B

6.CHECK CONDITION (USER ID USAGE CONDITION)
6.CHECK CONDITION (USER ID USAGE CONDITION)
a.

Check that the same user ID is not being used for other vehicles.

NOTICE:

If it is necessary to confirm the settings of the smartphone, make sure to obtain the permission of the customer first.


HINT:

By confirming the vehicle registered to each application and then contacting the call center, it can be confirmed whether the same user ID is used for other vehicles.



b.

Check for malfunctions and confirm that the device operates correctly.


Result:
Result Proceed to
Malfunction does not occur A
Malfunction occurs B



A

END (SAME USER ID BEING USED FOR OTHER VEHICLE)

B

7.CHECK CENTER OPERATION STATUS
7.CHECK CENTER OPERATION STATUS
a.

Check that operation is normal from a dealer account in a different vehicle.


Result:
Result Proceed to
Is interrupted or down for maintenance A
Is not interrupted or down for maintenance B



A

END (CENTER WAS CAUSE)

B

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

Click hereAudio / Visual / Telematics>AUDIO / VIDEO>RADIO RECEIVER>REMOVAL


8.CHECK USAGE CONDITIONS
a.

Check if the application is signed out.


Result:
Result Proceed to
The application is signed out A
The application is not signed out B



A

SIGN IN TO THE APPLICATION AND CHECK AGAIN

B

9.CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS
9.CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS
a.

Check that the customers smartphone and applications meet the following conditions:

NOTICE:

If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.



b.

The smartphone is turned on


c.

The smartphone is ready to communicate


d.

Check that the "Bluetooth" setting of the smartphone is set to on


e.

The operation of the smartphone has been confirmed


f.

The time displayed by the smartphone is correct


g.

Applications are installed


h.

Each application is the latest version


i.

The application is started and the user is signed in


j.

The smartphone is displayed on "Bluetooth devices" on the my settings screen of the in-vehicle device.


k.

Check for malfunctions and confirm that the device operates correctly.


Result:
Result Proceed to
Malfunction does not occur A
Malfunction occurs B



A

END (SMARTPHONE OR APPLICATION WAS CAUSE)

B

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

Click hereAudio / Visual / Telematics>AUDIO / VIDEO>RADIO RECEIVER>REMOVAL