RM38T0EC _56 Audio / Visual / Telematics _115231 TELEMATICS _0512170 TELEMATICS SYSTEM(for TOYOTA Connect) J

TELEMATICS  TELEMATICS SYSTEM(for TOYOTA Connect)  Telematics Transceiver Malfunction  


WIRING DIAGRAM

E485021E03
0.458,4.531 2.063,4.792 1.604,0.26 10 false Telematics Transceiver 0.646,3.208 1.323,3.583 0.677,0.375 10 false Telephone Main 0.635,3.813 1.313,4.188 0.677,0.375 10 false Telephone Sub 1.594,3.031 1.823,3.25 0.229,0.219 10 false 1 1.594,3.646 1.823,3.865 0.229,0.219 10 false 1 1.583,3.24 1.813,3.458 0.229,0.219 10 false C 1.594,3.844 1.823,4.063 0.229,0.219 10 false A 5.104,3.146 5.333,3.365 0.229,0.219 10 false 1 5.104,3.729 5.333,3.948 0.229,0.219 10 false 4 5.271,4.365 5.5,4.583 0.229,0.219 10 false D 5.271,4.521 6.469,4.865 1.198,0.344 10 false Navigation Antenna Assembly 1.177,0.823 1.438,1.042 0.26,0.219 10 false +B 1.135,1.604 1.458,1.844 0.323,0.24 10 false IG2 1.24,2.354 1.563,2.594 0.323,0.24 10 false E 1.594,0.635 1.823,0.854 0.229,0.219 10 false 1 1.552,1.396 1.781,1.615 0.229,0.219 10 false 19 1.573,2.156 1.802,2.375 0.229,0.219 10 false 20 1.521,0.854 2.063,1.073 0.542,0.219 10 false I200 1.51,1.625 2.052,1.844 0.542,0.219 10 false I200 1.531,2.365 2.073,2.583 0.542,0.219 10 false I200 3.188,1.01 3.729,1.229 0.542,0.219 10 false DCM 2.875,1.781 3.969,2 1.094,0.219 10 false ECU-IGR NO. 2 4.302,0.813 5.938,1.115 1.635,0.302 10 false from Auxiliary Battery 4.313,1.604 5.948,1.906 1.635,0.302 10 false from IGR NO. 2 Relay

CAUTION / NOTICE / HINT

NOTICE:
·

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Telematics System.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>PRECAUTION

·

When replacing the telematics transceiver, make sure to replace it with a new one.

·

Before replacing the telematics transceiver, refer to Service Bulletin.



PROCEDURE

1.MOVE VEHICLE
a.

If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.


Result:
Proceed to
NEXT



NEXT

2.CHECK DTC OUTPUT
2.CHECK DTC OUTPUT
a.

Clear the DTCs.

Body Electrical > Telematics > Clear DTCs
50002 459

b.

Recheck for DTCs and check if the same DTC is output again.

Body Electrical > Telematics > Trouble Codes
50001 459

Result:
Result Proceed to
No DTCs are output. A
DTCs are output. B



A

3.CONTACT TOYOTA CONNECT SUPPORT CENTER

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>DIAGNOSTIC TROUBLE CODE CHART


3.CONTACT TOYOTA CONNECT SUPPORT CENTER
a.

According to the display on the GTS, read the "Data List".

Body Electrical > Telematics > Data List
Tester Display Measurement Item Range Normal Condition Diagnostic Note
IMEI IMEI of telematics transceiver 15 digits - -
Telematics Activation Status DCM activation status Shipping or Active Shipping: Not activated
Active: Activated 		-

b.

Contact the TOYOTA Connect support center.

i.

Contact the TOYOTA Connect support center and inform them of the following:

·

Phenomenon: Communication has been initialized but communication is not possible.

·

Telematics Activation Status

·

IMEI

·

VIN


HINT:

The TOYOTA Connect support center will perform an investigation and provide the results.



ii.

Check the problem symptoms after receiving a call from the TOYOTA Connect support center.

Result:
Result Proceed to
System returns to normal. A
Problem symptom recurs. B





A

CHECK PROBLEM SYMPTOM AFTER IGNITION SWITCH IS TURNED OFF TO ON

B

4.INSPECT NAVIGATION ANTENNA ASSEMBLY
4.INSPECT NAVIGATION ANTENNA ASSEMBLY
a.

Remove the navigation antenna assembly.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEPHONE ANTENNA>REMOVAL


b.
E356744C19
1.906,1.219 1.99,0.833 true 1.99,0.802 1.896,0.323 true 1.438,0.792 1.344,0.313 true 1.344,1.229 1.427,0.844 true 0.135,0.146 0.448,0.344 0.313,0.198 10 false *a 1.781,1.281 1.99,1.51 0.208,0.229 10 false 1a 1.771,0.135 1.979,0.365 0.208,0.229 10 false 1 1.25,0.135 1.458,0.365 0.208,0.229 10 false 4 1.167,1.271 1.375,1.5 0.208,0.229 10 false 4a
*a Component without harness connected
(Navigation Antenna Assembly)


Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
1 - 1a Always 4 to 11 kΩ
4 - 4a Always 4 to 11 kΩ



Result:
Proceed to
OK
NG



OK

5.INSPECT ANTENNA CORD SUB-ASSEMBLY (TELEPHONE MAIN)

NG

REPLACE NAVIGATION ANTENNA ASSEMBLY

Click hereAudio / Visual / Telematics>TELEMATICS>TELEPHONE ANTENNA>REMOVAL


6.INSPECT ANTENNA CORD SUB-ASSEMBLY (TELEPHONE SUB)

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM (for TOYOTA Connect)>B153711

Result:
Proceed to
OK
NG



OK

7.CHECK PROBLEM SYMPTOM (IGNITION SWITCH OFF AND ON)

NG

REPLACE ANTENNA CORD SUB-ASSEMBLY

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS TRANSCEIVER>REMOVAL


7.CHECK PROBLEM SYMPTOM (IGNITION SWITCH OFF AND ON)
a.

Check for the problem symptom.

i.

Turn the ignition switch off and then to ON.


ii.

Check if the problem symptom recurs.

Result:
Result Proceed to
System returns to normal. A
System does not return to normal. B





A

END

B

8.CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)
8.CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)
a.
E423827C86
1.49,0.271 1.938,0.542 0.448,0.271 0.635,0.406 0.51,0.406 0.51,0.406 0.479,1.052 true 0.406,1.906 0.281,1.906 0.281,1.906 0.563,1.229 true 0.979,1.917 0.854,1.917 0.854,1.917 0.667,1.229 true 0.135,0.083 0.313,0.25 0.177,0.167 10 false *a 1.552,0.323 1.969,0.49 0.417,0.167 10 false I200 0.688,0.344 0.969,0.5 0.281,0.156 10 false +B 0.458,1.844 0.771,2 0.313,0.156 10 false IG2 1.021,1.844 1.188,2.021 0.167,0.177 10 false E
*a Front view of wire harness connector
(to Telematics Transceiver)


Disconnect the telematics transceiver connector.


b.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
I200-20 (E) - Body ground Always Below 1 Ω



c.

Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Switch Condition Specified Condition
I200-1 (+B) - I200-20 (E) Ignition switch off 11 to 14 V
I200-19 (IG2) - I200-20 (E) Ignition switch ON 11 to 14 V



Result:
Proceed to
OK
NG



OK

9.REPLACE NAVIGATION ANTENNA ASSEMBLY

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

9.REPLACE NAVIGATION ANTENNA ASSEMBLY
a.

Replace the navigation antenna assembly with a new or known good one.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEPHONE ANTENNA>REMOVAL


Result:
Proceed to
NEXT



NEXT

10.CHECK PROBLEM SYMPTOM (IGNITION SWITCH OFF AND ON)
10.CHECK PROBLEM SYMPTOM (IGNITION SWITCH OFF AND ON)
a.

Check for the problem symptom.

i.

Turn the ignition switch off and then to ON.


ii.

Check if the problem symptom recurs.

Result:
Result Proceed to
System returns to normal. A
System does not return to normal. B





A

END (NAVIGATION ANTENNA ASSEMBLY IS DEFECTIVE)

B

11.REPLACE TELEMATICS TRANSCEIVER