RM36D0EC _56 Audio / Visual / Telematics _083087 TELEMATICS _0402655 TELEMATICS SYSTEM J

TELEMATICS  TELEMATICS SYSTEM  Telematics Transceiver Malfunction  


WIRING DIAGRAM

E503074E03
6.229,7.833 7.031,8.24 0.802,0.406 10 false Telematics Transceiver 4.76,1.198 6.844,1.396 2.083,0.198 10 false *3 1.49,0.115 3.542,0.427 2.052,0.313 10 false 2 1.458,0.604 3.51,0.917 2.052,0.313 10 false 1 1.458,1.083 3.51,1.396 2.052,0.313 10 false 3 0.781,1.792 2.865,1.99 2.083,0.198 10 false USBV 0.781,2.219 2.865,2.417 2.083,0.198 10 false USBG 0.896,8.25 3.063,8.427 2.167,0.177 10 false : USB Communication Line 6.156,0.844 6.688,1.021 0.531,0.177 10 false USB+ 6.177,0.281 6.708,0.458 0.531,0.177 10 false USB- 6.156,1.354 6.688,1.531 0.531,0.177 10 false USBS 6.188,2.292 6.896,2.573 0.708,0.281 10 false USBG 5.813,0.146 6.344,0.323 0.531,0.177 10 false 1 5.844,0.625 6.375,0.802 0.531,0.177 10 false 2 5.823,1.073 6.354,1.25 0.531,0.177 10 false 3 5.823,1.625 6.354,1.802 0.531,0.177 10 false 15 5.802,2.073 6.333,2.25 0.531,0.177 10 false 31 1.406,1.646 3.49,1.844 2.083,0.198 10 false 18 1.406,2.083 3.49,2.281 2.083,0.198 10 false 17 5.865,2.51 7.156,2.74 1.292,0.229 10 false 1 0.219,8.563 2.479,8.719 2.26,0.156 10 false *1: w/ Navigation System 5.865,4 7.083,4.25 1.219,0.25 10 false 1 4.896,2.927 6.615,3.146 1.719,0.219 10 false DCM 4.583,3.417 6.302,3.635 1.719,0.219 10 false ECU-IG2 NO.3 2.771,3.198 4.49,3.417 1.719,0.219 10 false from IG2 NO.2 Relay 6.188,2.729 6.875,2.979 0.688,0.25 10 false +B 6.177,3.188 6.875,3.469 0.698,0.281 10 false IG2 5.729,4.25 7,4.469 1.271,0.219 10 false ANT1 5.719,1.844 6.344,2.073 0.625,0.229 10 false G131 5.833,3.021 6.458,3.25 0.625,0.229 10 false 19 1.313,1.844 3.396,2.042 2.083,0.198 10 false G156 5.74,7.042 7.01,7.26 1.271,0.219 10 false ANT3 5.719,5.698 6.99,5.917 1.271,0.219 10 false ANT2 5.833,4.49 7.052,4.74 1.219,0.25 10 false 1a 5.865,5.448 7.083,5.698 1.219,0.25 10 false 1 2.656,4.26 3.927,4.479 1.271,0.219 10 false A 3.563,0.344 5.646,0.542 2.083,0.198 10 false GG7 2.573,1.198 4.656,1.396 2.083,0.198 10 false *3 3.677,0.104 5.76,0.302 2.083,0.198 10 false 2 3.677,0.615 5.76,0.813 2.083,0.198 10 false 1 3.667,1.094 5.75,1.292 2.083,0.198 10 false 3 5.729,2.74 6.354,2.969 0.625,0.229 10 false G131 5.729,3.24 6.354,3.469 0.625,0.229 10 false G131 5.719,3.698 6.344,3.927 0.625,0.229 10 false G131 4.25,4.229 5.521,4.448 1.271,0.219 10 false B 0.833,0.792 1.365,0.969 0.531,0.177 10 false USB+ 0.854,0.333 1.385,0.51 0.531,0.177 10 false USB- 0.771,1.302 1.302,1.479 0.531,0.177 10 false USBS 1.656,1.625 3.958,1.938 2.302,0.313 10 false Radio Wiring Sub-assembly 5.698,0.354 6.885,0.646 1.188,0.292 10 false G143 5.688,0.833 6.875,1.125 1.188,0.292 10 false G143 5.708,1.313 6.896,1.604 1.188,0.292 10 false G143 3.552,0.823 5.635,1.021 2.083,0.198 10 false GG7 3.552,1.302 5.635,1.5 2.083,0.198 10 false GG7 1.344,0.354 2.531,0.646 1.188,0.292 10 false G162 1.333,0.833 2.521,1.125 1.188,0.292 10 false G162 1.344,1.302 2.531,1.594 1.188,0.292 10 false G162 1.313,2.271 3.396,2.469 2.083,0.198 10 false G156 3.448,1.635 5.99,1.885 2.542,0.25 10 false Telephone ECU Wire (to Transceiver) 6.177,1.833 6.885,2.156 0.708,0.323 10 false USBV 5.719,2.271 6.344,2.5 0.625,0.229 10 false G131 2.781,2.719 4.5,2.938 1.719,0.219 10 false from Auxiliary Battery 6.167,3.719 6.865,4 0.698,0.281 10 false E 5.833,3.49 6.458,3.719 0.625,0.229 10 false 20 0.042,2.594 2.865,2.896 2.823,0.302 10 false Navigation Receiver Assembly*1 0.042,2.917 2.865,3.219 2.823,0.302 10 false Radio and Display Receiver Assembly*2 5.74,4.719 7.01,4.938 1.271,0.219 10 false ANT1 5.729,6.188 7,6.406 1.271,0.219 10 false ANT2 5.729,7.521 7,7.74 1.271,0.219 10 false ANT3 5.823,5.958 7.042,6.208 1.219,0.25 10 false 1a 5.844,6.771 7.063,7.021 1.219,0.25 10 false 1 5.833,7.313 7.052,7.563 1.219,0.25 10 false 1a 4.271,4 5.542,4.219 1.271,0.219 10 false 2 4.271,4.719 5.542,4.938 1.271,0.219 10 false B 4.271,5.708 5.542,5.927 1.271,0.219 10 false B 4.281,6.177 5.552,6.396 1.271,0.219 10 false B 4.281,7.031 5.552,7.25 1.271,0.219 10 false B 4.281,7.51 5.552,7.729 1.271,0.219 10 false B 4.24,4.5 5.458,4.75 1.219,0.25 10 false 2a 4.26,5.448 5.479,5.698 1.219,0.25 10 false 1 4.208,5.969 5.427,6.219 1.219,0.25 10 false 1a 4.281,6.833 5.5,7.083 1.219,0.25 10 false 5 4.24,7.302 5.458,7.552 1.219,0.25 10 false 5a 2.667,4.729 3.938,4.948 1.271,0.219 10 false A 2.667,5.667 3.938,5.885 1.271,0.219 10 false A 2.667,6.188 3.938,6.406 1.271,0.219 10 false A 2.667,7 3.938,7.219 1.271,0.219 10 false A 2.646,7.521 3.917,7.74 1.271,0.219 10 false A 2.667,4.031 3.938,4.25 1.271,0.219 10 false 1 2.625,4.5 3.896,4.719 1.271,0.219 10 false 1a 2.646,5.958 3.917,6.177 1.271,0.219 10 false 3a 2.656,5.448 3.927,5.667 1.271,0.219 10 false 3 2.677,6.74 3.948,6.958 1.271,0.219 10 false 4 2.646,7.292 3.917,7.51 1.271,0.219 10 false 4a 4.656,7.76 5.583,8.354 0.927,0.594 10 false No. 4 Antenna Cord Sub-assembly 3.156,7.781 4.156,8.375 1,0.594 10 false Antenna Cord Sub-assembly 0.875,7.802 2.75,8.219 1.875,0.417 10 false Navigation Antenna Assembly 4.896,8.51 7.156,8.667 2.26,0.156 10 false *3: Shielded 2.531,8.531 4.823,8.708 2.292,0.177 10 false *2: w/o Navigation System

CAUTION / NOTICE / HINT

NOTICE:
·

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Telematics System.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM>PRECAUTION

·

When replacing the telematics transceiver, make sure to replace it with a new one.

·

Before replacing the telematics transceiver, refer to Service Bulletin.



PROCEDURE

1.MOVE VEHICLE
a.

If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.


Result:
Proceed to
NEXT



NEXT

2.CHECK DTC OUTPUT
2.CHECK DTC OUTPUT

b.

Recheck for DTCs and check if the same DTC is output again.

Click hereAudio / Visual / Telematics>TELEMATICS>TELEMATICS SYSTEM>DTC CHECK / CLEAR

Body Electrical > Telematics > Trouble Codes
50001 459
OK:

No DTCs are output.



Result:
Proceed to
OK
NG



OK

NG

3.CONTACT TOYOTA CONNECT SUPPORT CENTER
3.CONTACT TOYOTA CONNECT SUPPORT CENTER
a.

Read value using GTS.

i.

Enter the following menus: Body Electrical / Telematics / Data List.


ii.

According to the display on the GTS, read the "Data List".

Body Electrical > Telematics > Data List
Tester Display Measurement Item Range Normal Condition Diagnostic Note
IMEI IMEI of telematics transceiver 15 digits - -
Telematics Activation Status DCM activation status Shipping or Active Shipping: Not activated
Active: Activated
-


b.

Contact the TOYOTA Connect support center.

i.

Contact the TOYOTA Connect support center and inform them of the following:

·

Phenomenon: Communication has been initialized but communication is not possible.

·

Telematics Activation Status

·

IMEI

·

VIN


HINT:

The TOYOTA Connect support center will perform an investigation and provide the results.



ii.

Check the problem symptoms after receiving a call from the TOYOTA Connect support center.

Result:
Result Proceed to
System returns to normal. A
Problem symptom recurs. B





A

CHECK PROBLEM SYMPTOM AFTER IGNITION SWITCH IS TURNED OFF TO ON

B

4.CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)
4.CHECK HARNESS AND CONNECTOR (TELEMATICS TRANSCEIVER POWER SOURCE)
a.

Disconnect the telematics transceiver connector.


b.
E423827C96
1.49,0.271 2.031,0.542 0.542,0.271 0.51,1.042 0.74,0.542 true 0.667,1.208 0.979,1.792 true 0.552,1.24 0.427,1.802 true 0.135,0.083 0.313,0.25 0.177,0.167 10 false *a 1.583,0.313 2,0.479 0.417,0.167 10 false G131 0.698,0.375 0.979,0.531 0.281,0.156 10 false +B 0.313,1.813 0.625,1.969 0.313,0.156 10 false IG2 0.969,1.802 1.135,1.979 0.167,0.177 10 false E
*a Front view of wire harness connector
(to Telematics Transceiver)


Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Switch Condition Specified Condition
G131-1 (+B) - G131-20 (E) Ignition switch off 11 to 14 V
G131-19 (IG2) - G131-20 (E) Ignition switch ON 11 to 14 V



c.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
G131-20 (E) - Body ground Always Below 1 Ω



Result:
Proceed to
OK
NG



OK

5.CHECK HARNESS AND CONNECTOR (NAVIGATION RECEIVER ASSEMBLY OR RADIO AND DISPLAY RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

5.CHECK HARNESS AND CONNECTOR (NAVIGATION RECEIVER ASSEMBLY OR RADIO AND DISPLAY RECEIVER ASSEMBLY - TELEMATICS TRANSCEIVER)

*1: w/ Navigation System

*2: w/o Navigation System


a.

Disconnect the G156 navigation receiver assembly connector.*1


b.

Disconnect the G156 radio and display receiver assembly connector.*2


c.

Disconnect the G131 telematics transceiver connector.


d.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
G156-18 (USBV) - G131-15 (USBV) Always Below 1 Ω
G156-17 (USBG) - G131-31 (USBG) Always Below 1 Ω
G156-18 (USBV) - Body ground Always 10 kΩ or higher
G156-17 (USBG) - Body ground Always 10 kΩ or higher



Result:
Proceed to
OK
NG



OK

6.CHECK NAVIGATION RECEIVER ASSEMBLY OR RADIO AND DISPLAY RECEIVER ASSEMBLY (USBV, USBG)

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

6.CHECK NAVIGATION RECEIVER ASSEMBLY OR RADIO AND DISPLAY RECEIVER ASSEMBLY (USBV, USBG)
a.
E427113C71
1.469,0.208 1.969,0.49 0.5,0.281 2.469,1.021 2.604,0.552 2.604,0.552 2.781,0.552 true 2.438,1.156 2.563,1.708 2.563,1.708 2.74,1.708 true 1.542,0.26 2.063,0.573 0.521,0.313 10 false G131 2.844,0.469 3.333,0.667 0.49,0.198 10 false USBV 2.792,1.604 3.281,1.802 0.49,0.198 10 false USBG 0.177,0.094 0.49,0.292 0.313,0.198 10 false *a
*a Front view of wire harness connector
(to Telematics Transceiver)


Disconnect the telematics transceiver connector.


b.

Measure the voltage according to the value(s) in the table below.

Standard Voltage:
Tester Connection Switch Condition Specified Condition
G131-15 (USBV) - G131-31 (USBG) Ignition switch ON 4.75 to 5.25 V



c.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
G131-31 (USBG) - Body ground Always Below 1 Ω



Result:
Result Proceed to
OK A
NG (w/ Navigation System) B
NG (w/o Navigation System) C



A

7.CHECK TELEPHONE ECU WIRE (TO TRANSCEIVER)

B

C

7.CHECK TELEPHONE ECU WIRE (TO TRANSCEIVER)
a.

Disconnect the G143 telephone ECU wire (to transceiver) connector from the telephone transceiver.


b.

Disconnect the GG7 telephone ECU wire (to transceiver) connector from the radio wiring sub-assembly.


c.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
G143-1 (USB-) - GG7-2 Always Below 1 Ω
G143-2 (USB+) - GG7-1 Always Below 1 Ω
G143-3 (USBS) - GG7-3 Always Below 1 Ω
G143-1 (USB-) - Body ground Always 10 kΩ or higher
G143-2 (USB+) - Body ground Always 10 kΩ or higher
G143-3 (USBS) - Body ground Always 10 kΩ or higher



Result:
Proceed to
OK
NG



OK

8.CHECK RADIO WIRING SUB-ASSEMBLY

NG

8.CHECK RADIO WIRING SUB-ASSEMBLY

*1: w/o Navigation System

*2: w/ Navigation System


a.

Disconnect the GG7 radio wiring sub-assembly connector from the telephone ECU wire (to transceiver).


b.

Disconnect the G162 radio wiring sub-assembly connector from the radio and display receiver assembly*1.


c.

Disconnect the G162 radio wiring sub-assembly connector from the navigation receiver assembly*2.


d.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
GG7-1 - G162-1 (USB+) Always Below 1 Ω
GG7-2 - G162-2 (USB-) Always Below 1 Ω
GG7-3 - G162-3 (USBS) Always Below 1 Ω
GG7-1 - Body ground Always 10 kΩ or higher
GG7-2 - Body ground Always 10 kΩ or higher
GG7-3 - Body ground Always 10 kΩ or higher



Result:
Proceed to
OK
NG



OK

9.CHECK RECEPTION LEVEL

NG

9.CHECK RECEPTION LEVEL
a.
E169890E01
0.713,1.376 1.034,1.567 0.320,0.191 10 poor 2.449,1.376 2.846,1.567 0.397,0.191 10 good

Check the reception level.

i.

Check the reception level of the telematics transceiver.

HINT:
·

Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.

·

If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.

·

If a problem occurred because the TOYOTA Connect contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.





Result:
Result Proceed to
·

The reception level is not lower than a China Telecom cellular phone.

·

3 or more bars are displayed for the reception level.


A
·

The reception level is lower than a China Telecom cellular phone.

·

Cannot reach 3 or more bars for the reception level even after moving the vehicle.


B



A

15.REPLACE TELEMATICS TRANSCEIVER

B

10.INSPECT NAVIGATION ANTENNA ASSEMBLY
10.INSPECT NAVIGATION ANTENNA ASSEMBLY

b.
E356744C19
1.906,1.219 1.99,0.833 true 1.99,0.802 1.896,0.323 true 1.438,0.792 1.344,0.313 true 1.344,1.229 1.427,0.844 true 0.135,0.146 0.448,0.344 0.313,0.198 10 false *a 1.781,1.281 1.99,1.51 0.208,0.229 10 false 1a 1.771,0.135 1.979,0.365 0.208,0.229 10 false 1 1.25,0.135 1.458,0.365 0.208,0.229 10 false 4 1.167,1.271 1.375,1.5 0.208,0.229 10 false 4a
*a Component without harness connected
(Navigation Antenna Assembly)


Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
1 - 1a Always 4 to 11 kΩ
4 - 4a Always 4 to 11 kΩ



Result:
Proceed to
OK
NG



OK

11.INSPECT ANTENNA CORD SUB-ASSEMBLY

NG

11.INSPECT ANTENNA CORD SUB-ASSEMBLY
a.
E421942C04
1.5,0.417 1.917,0.667 0.417,0.25 1.5,2.698 1.917,2.948 0.417,0.25 1.25,4.313 1.146,4.313 1.146,4.313 1.281,3.781 true 1.354,1.094 1.167,0.688 1.167,0.688 1.021,0.688 true 1.833,1.083 2.198,0.448 2.198,0.448 2.323,0.448 true 2.042,1.083 2.271,0.729 2.271,0.729 2.396,0.729 true 0.688,4.313 0.813,4.313 0.813,4.313 0.948,3.781 true 2.083,4.313 1.979,4.313 1.979,4.313 2.115,3.781 true 0.49,0.344 0.802,0.542 0.313,0.198 10 false *a 1.302,4.229 1.5,4.406 0.198,0.177 10 false 2a 0.833,0.604 1.073,0.771 0.24,0.167 10 false 1a 1.667,0.448 1.979,0.646 0.313,0.198 10 false A 1.667,2.75 1.979,2.948 0.313,0.198 10 false B 0.49,2.635 0.802,2.833 0.313,0.198 10 false *b 2.354,0.375 2.563,0.563 0.208,0.188 10 false 3a 2.448,0.646 2.656,0.833 0.208,0.188 10 false 4a 0.51,4.219 0.708,4.396 0.198,0.177 10 false 1a 2.135,4.24 2.333,4.417 0.198,0.177 10 false 5a
*a Front view of wire harness connector
(to Navigation Antenna Assembly)
*b Front view of wire harness connector
(to No. 4 Antenna Cord Sub-assembly)


Disconnect the antenna connector from the navigation antenna assembly.


b.

Disconnect the antenna connector from the No. 4 antenna cord sub-assembly.


c.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
A-1 - B-2 Always Below 1 Ω
A-1a - B-2a Always Below 1 Ω
A-1 - Body ground Always 10 kΩ or higher
A-3 - B-1 Always Below 1 Ω
A-3a - B-1a Always Below 1 Ω
A-3 - Body ground Always 10 kΩ or higher
A-4 - B-5 Always Below 1 Ω
A-4a - B-5a Always Below 1 Ω
A-4 - Body ground Always 10 kΩ or higher



Result:
Proceed to
OK
NG



OK

12.INSPECT NO. 4 ANTENNA CORD SUB-ASSEMBLY

NG

12.INSPECT NO. 4 ANTENNA CORD SUB-ASSEMBLY
a.
E423826C01
1.5,0.417 1.917,0.667 0.417,0.25 1.5,2.708 1.917,2.958 0.417,0.25 0.333,2.719 0.75,2.969 0.417,0.25 2.531,2.708 2.948,2.958 0.417,0.25 1.927,4.448 1.802,4.448 1.802,4.448 1.719,3.875 true 2.323,2.146 2.208,2.146 2.208,2.146 2.167,1.625 true 2.656,1.948 2.542,1.948 2.542,1.948 2.49,1.625 true 1.563,2.146 1.448,2.146 1.448,2.146 1.406,1.625 true 0.771,4.469 0.646,4.469 0.646,4.469 0.563,3.896 true 2.99,4.458 2.865,4.458 2.865,4.458 2.781,3.885 true 0.458,0.344 0.771,0.542 0.313,0.198 10 false *a 1.979,4.354 2.198,4.521 0.219,0.167 10 false 1a 2.365,2.073 2.573,2.24 0.208,0.167 10 false 2a 1.667,0.458 1.979,0.656 0.313,0.198 10 false B 0.49,2.333 0.802,2.531 0.313,0.198 10 false *b 1.542,2.75 1.969,2.917 0.427,0.167 10 false ANT2 2.688,1.875 2.896,2.042 0.208,0.167 10 false 1a 1.615,2.073 1.823,2.24 0.208,0.167 10 false 5a 0.375,2.76 0.802,2.927 0.427,0.167 10 false ANT1 2.583,2.75 3.01,2.917 0.427,0.167 10 false ANT3 0.823,4.385 1.042,4.552 0.219,0.167 10 false 1a 3.021,4.365 3.24,4.531 0.219,0.167 10 false 1a
*a Front view of wire harness connector
(to Antenna Cord Sub-assembly)
*b Front view of wire harness connector
(to Telematics Transceiver)


Disconnect the antenna connector from the antenna cord sub-assembly.


b.

Disconnect the antenna connector from the telematics transceiver.


c.

Measure the resistance according to the value(s) in the table below.

Standard Resistance:
Tester Connection Condition Specified Condition
B-2 - ANT1-1 Always Below 1 Ω
B-2a - ANT1-1a Always Below 1 Ω
B-2 - Body ground Always 10 kΩ or higher
B-1 - ANT2-1 Always Below 1 Ω
B-1a - ANT2-1a Always Below 1 Ω
B-1 - Body ground Always 10 kΩ or higher
B-5 - ANT3-1 Always Below 1 Ω
B-5a - ANT3-1a Always Below 1 Ω
B-5 - Body ground Always 10 kΩ or higher



Result:
Proceed to
OK
NG



OK

13.REPLACE NAVIGATION ANTENNA ASSEMBLY

NG

13.REPLACE NAVIGATION ANTENNA ASSEMBLY

NEXT

14.CHECK PROBLEM SYMPTOM (IGNITION SWITCH OFF AND ON)
14.CHECK PROBLEM SYMPTOM (IGNITION SWITCH OFF AND ON)
a.

Check for the problem symptom.

i.

Turn the ignition switch off and then to ON.


ii.

Check if the problem symptom recurs.

Result:
Result Proceed to
System returns to normal. A
System does not return to normal. B





A

END (NAVIGATION ANTENNA ASSEMBLY IS DEFECTIVE)

B

15.REPLACE TELEMATICS TRANSCEIVER
15.REPLACE TELEMATICS TRANSCEIVER

Result:
Proceed to
NEXT



NEXT