Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Telematics System.
When replacing the telematics transceiver, make sure to replace it with a new one.
Before replacing the telematics transceiver, refer to Service Bulletin.
If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.
| Proceed to |
|---|
| NEXT |
NEXT
Clear the DTCs.
Recheck for DTCs and check if the same DTC is output again.
No DTCs are output.
| Proceed to |
|---|
| OK |
| NG |
OK
NG
Read value using GTS.
Enter the following menus: Body Electrical / Telematics / Data List.
According to the display on the GTS, read the "Data List".
| Tester Display | Measurement Item | Range | Normal Condition | Diagnostic Note |
|---|---|---|---|---|
| IMEI | IMEI of telematics transceiver | 15 digits | - | - |
| Telematics Activation Status | DCM activation status | Shipping or Active | Shipping: Not activated
Active: Activated |
- |
Contact the TOYOTA Connect support center.
Contact the TOYOTA Connect support center and inform them of the following:
Phenomenon: Communication has been initialized but communication is not possible.
Telematics Activation Status
IMEI
VIN
The TOYOTA Connect support center will perform an investigation and provide the results.
Check the problem symptoms after receiving a call from the TOYOTA Connect support center.
| Result | Proceed to |
|---|---|
| System returns to normal. | A |
| Problem symptom recurs. | B |
A
B
Disconnect the telematics transceiver connector.
| *a | Front view of wire harness connector
(to Telematics Transceiver) |
Measure the voltage according to the value(s) in the table below.
| Tester Connection | Switch Condition | Specified Condition |
|---|---|---|
| G131-1 (+B) - G131-20 (E) | Ignition switch off | 11 to 14 V |
| G131-19 (IG2) - G131-20 (E) | Ignition switch ON | 11 to 14 V |
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| G131-20 (E) - Body ground | Always | Below 1 Ω |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
*1: w/ Navigation System
*2: w/o Navigation System
Disconnect the G156 navigation receiver assembly connector.*1
Disconnect the G156 radio and display receiver assembly connector.*2
Disconnect the G131 telematics transceiver connector.
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| G156-18 (USBV) - G131-15 (USBV) | Always | Below 1 Ω |
| G156-17 (USBG) - G131-31 (USBG) | Always | Below 1 Ω |
| G156-18 (USBV) - Body ground | Always | 10 kΩ or higher |
| G156-17 (USBG) - Body ground | Always | 10 kΩ or higher |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
| *a | Front view of wire harness connector
(to Telematics Transceiver) |
Disconnect the telematics transceiver connector.
Measure the voltage according to the value(s) in the table below.
| Tester Connection | Switch Condition | Specified Condition |
|---|---|---|
| G131-15 (USBV) - G131-31 (USBG) | Ignition switch ON | 4.75 to 5.25 V |
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| G131-31 (USBG) - Body ground | Always | Below 1 Ω |
| Result | Proceed to |
|---|---|
| OK | A |
| NG (w/ Navigation System) | B |
| NG (w/o Navigation System) | C |
A
B
C
Disconnect the G143 telephone ECU wire (to transceiver) connector from the telephone transceiver.
Disconnect the GG7 telephone ECU wire (to transceiver) connector from the radio wiring sub-assembly.
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| G143-1 (USB-) - GG7-2 | Always | Below 1 Ω |
| G143-2 (USB+) - GG7-1 | Always | Below 1 Ω |
| G143-3 (USBS) - GG7-3 | Always | Below 1 Ω |
| G143-1 (USB-) - Body ground | Always | 10 kΩ or higher |
| G143-2 (USB+) - Body ground | Always | 10 kΩ or higher |
| G143-3 (USBS) - Body ground | Always | 10 kΩ or higher |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
*1: w/o Navigation System
*2: w/ Navigation System
Disconnect the GG7 radio wiring sub-assembly connector from the telephone ECU wire (to transceiver).
Disconnect the G162 radio wiring sub-assembly connector from the radio and display receiver assembly*1.
Disconnect the G162 radio wiring sub-assembly connector from the navigation receiver assembly*2.
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| GG7-1 - G162-1 (USB+) | Always | Below 1 Ω |
| GG7-2 - G162-2 (USB-) | Always | Below 1 Ω |
| GG7-3 - G162-3 (USBS) | Always | Below 1 Ω |
| GG7-1 - Body ground | Always | 10 kΩ or higher |
| GG7-2 - Body ground | Always | 10 kΩ or higher |
| GG7-3 - Body ground | Always | 10 kΩ or higher |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
Check the reception level.
Check the reception level of the telematics transceiver.
Check if the reception level is significantly lower by comparing it to a China Telecom cellular phone.
If there is no China Telecom cellular phone available, move the vehicle to a location where the reception level indicator shows 3 bars or more.
If a problem occurred because the TOYOTA Connect contract has not been completed, proceed to the contract procedure and check the telematics transceiver reception level on the screen during the contract procedure.
| Result | Proceed to |
|---|---|
·
The reception level is not lower than a China Telecom cellular phone. ·
3 or more bars are displayed for the reception level. |
A |
·
The reception level is lower than a China Telecom cellular phone. ·
Cannot reach 3 or more bars for the reception level even after moving the vehicle. |
B |
A
B
| *a | Component without harness connected
(Navigation Antenna Assembly) |
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| 1 - 1a | Always | 4 to 11 kΩ |
| 4 - 4a | Always | 4 to 11 kΩ |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
| *a | Front view of wire harness connector
(to Navigation Antenna Assembly) |
| *b | Front view of wire harness connector
(to No. 4 Antenna Cord Sub-assembly) |
Disconnect the antenna connector from the navigation antenna assembly.
Disconnect the antenna connector from the No. 4 antenna cord sub-assembly.
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| A-1 - B-2 | Always | Below 1 Ω |
| A-1a - B-2a | Always | Below 1 Ω |
| A-1 - Body ground | Always | 10 kΩ or higher |
| A-3 - B-1 | Always | Below 1 Ω |
| A-3a - B-1a | Always | Below 1 Ω |
| A-3 - Body ground | Always | 10 kΩ or higher |
| A-4 - B-5 | Always | Below 1 Ω |
| A-4a - B-5a | Always | Below 1 Ω |
| A-4 - Body ground | Always | 10 kΩ or higher |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
| *a | Front view of wire harness connector
(to Antenna Cord Sub-assembly) |
| *b | Front view of wire harness connector
(to Telematics Transceiver) |
Disconnect the antenna connector from the antenna cord sub-assembly.
Disconnect the antenna connector from the telematics transceiver.
Measure the resistance according to the value(s) in the table below.
| Tester Connection | Condition | Specified Condition |
|---|---|---|
| B-2 - ANT1-1 | Always | Below 1 Ω |
| B-2a - ANT1-1a | Always | Below 1 Ω |
| B-2 - Body ground | Always | 10 kΩ or higher |
| B-1 - ANT2-1 | Always | Below 1 Ω |
| B-1a - ANT2-1a | Always | Below 1 Ω |
| B-1 - Body ground | Always | 10 kΩ or higher |
| B-5 - ANT3-1 | Always | Below 1 Ω |
| B-5a - ANT3-1a | Always | Below 1 Ω |
| B-5 - Body ground | Always | 10 kΩ or higher |
| Proceed to |
|---|
| OK |
| NG |
OK
NG
Replace the navigation antenna assembly with a new or known good one.
| Proceed to |
|---|
| NEXT |
NEXT
Check for the problem symptom.
Turn the ignition switch off and then to ON.
Check if the problem symptom recurs.
| Result | Proceed to |
|---|---|
| System returns to normal. | A |
| System does not return to normal. | B |
A
B
Replace the telematics transceiver with a new one.
| Proceed to |
|---|
| NEXT |
NEXT