RM35X0E _56 Audio / Visual / Telematics _078377 AUDIO / VIDEO _0385463 AUDIO AND VISUAL SYSTEM(for Radio and Display Type) J

AUDIO / VIDEO  AUDIO AND VISUAL SYSTEM(for Radio and Display Type)  Confirm Cellular Phone Functionality  


PROCEDURE

1.CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY
a.

Check if the cellular phone is compatible (Refer to http://www.toyota.com.au/owners).

Result:
Result Proceed to
Cellular phone is compatible. A
Cellular phone is not compatible. B


HINT:

It is important to check the cellular phone compatibility charts carefully:

·

Some apps may only work on cellular phones.

·

Some apps may only work when paired to a vehicle.

·

Some cellular phones do not support all features.





A

2.CONFIRM CELLULAR PHONE SIGNAL

B

RECOMMEND COMPATIBLE CELLULAR PHONE

2.CONFIRM CELLULAR PHONE SIGNAL
a.

A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Toyota Link services.)


Result:
Proceed to
NEXT



NEXT

3.CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE
3.CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE
a.

Turn the cellular phone on.


b.

Check that the Toyota Link app has been downloaded.


Result:
Result Proceed to
Toyota Link app has not been downloaded. A
Toyota Link app has been downloaded. B



A

4.DOWNLOAD TOYOTA LINK APP

B

5.CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE
4.DOWNLOAD TOYOTA LINK APP
a.

Download the Toyota Link app.

Result:
Result Proceed to
Toyota Link app downloaded successfully. A
Toyota Link app did not download successfully. B


HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Link app or resetting the customer's cellular phone.




A

5.CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

B

REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

5.CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE
a.

Start the Toyota Link app on the customer's cellular phone.


b.

Sign out of the account (if currently signed in).


c.

Sign in using the customer's account information.

Result:
Result Proceed to
Sign in to app is not successful. A
Sign in to app is successful. B


HINT:

The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.




A

6.RECORD ERROR MESSAGES IF PRESENT

B

9.CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE
6.RECORD ERROR MESSAGES IF PRESENT
Result:
Proceed to
NEXT



NEXT

7.CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)
7.CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)
a.

Start the Toyota Link app on the customer's cellular phone.


b.

Sign out of the customer's account (if currently signed in).


c.

Sign in using a known good Toyota Link account (e.g. dealer demo account).

Result:
Result Proceed to
Sign in using known good account is successful. A
Sign in using known good account is not successful. B


HINT:
·

The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

·

Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

·

If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit https://www.toyota.com.au/owners/toyotalink or contact Guest Experience Centre (call 1-800-869-682) for account status verification.





A

CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

B

8.CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE
8.CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE
a.

Start the Toyota Link app on a known good cellular phone.


b.

Sign out of the account (if currently signed in).


c.

Sign in using a known good Toyota Link account (e.g. dealer demo account).

Result:
Result Proceed to
Sign in to app is successful. A
Sign in to app is not successful. B


HINT:

For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.




A

REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

B

TOYOTA LINK SERVICES ARE CURRENTLY UNAVAILABLE

9.CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE
a.

Sign in to the Toyota Link app on the customer's cellular phone.


b.

Start a search app (e.g. Local Search) within the Toyota Link app.


c.

Check that a search can be made.


Result:
Result Proceed to
App search is successful. A
App search is not successful. B



A

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

Click hereAudio / Visual / Telematics>AUDIO / VIDEO>AUDIO AND VISUAL SYSTEM (for Radio and Display Type)>PROBLEM SYMPTOMS TABLE


B

10.RECORD ERROR MESSAGES IF PRESENT
10.RECORD ERROR MESSAGES IF PRESENT
Result:
Proceed to
NEXT



NEXT

11.CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE
11.CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE
a.

Sign in to the Toyota Link app on a known good cellular phone.


b.

Start a search app (e.g. Local Search) within the Toyota Link app.


c.

Check that a search can be made.

Result:
Result Proceed to
App search is successful. A
App search is not successful. B


HINT:

For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.




A

REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

B

REBOOT KNOWN GOOD CELLULAR PHONE AND TRY AGAIN