*: Use the GTS.
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Interview the customer and confirm the problem.
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11 to 14 V
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
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Check and record DTCs and freeze frame data.
Clear the DTCs and freeze frame data.
Recheck for DTCs.
Reconfirm the DTCs based on the recorded DTCs and freeze frame data.
Try to reproduce the problem symptoms based on the recorded DTCs and freeze frame data, and then check if the DTCs are output again.
| Result | Proceed to |
|---|---|
| DTCs are not output (Problem symptom occurs.) | A |
| DTCs are output | B |
| DTCs are not output (Problem symptom does not occur.) | C |
Refer to Diagnostic Trouble Code Chart if any DTCs are output.
When DTCs indicating a CAN communication system malfunction are output, first troubleshoot and repair the CAN communication system.
A
B
C
Proceed to Problem Symptoms Table.
| Result | Proceed to |
|---|---|
| Fault is not listed in Problem Symptoms Table | A |
| Fault is listed in Problem Symptoms Table | B |
A
B
Refer to Terminals of ECU.
Refer to Data List / Active Test.
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