Check that the following conditions of the "Bluetooth" device being used by the customer are met.
Operation of the "Bluetooth" device has been confirmed.
The Wi-Fi setting of the "Bluetooth" device is set to off.
The operating system and software are the latest versions.
Using the GTS, check the "Bluetooth Connection History" and proceed to the appropriate link in accordance with the contents of the "Bluetooth" connection history.
Check the "Bluetooth" connection history around the time that the malfunction occurred.
| Result | Proceed to |
|---|---|
| History Type is "Registration" and Result is "Failure". | A |
| History Type is "Connection" and Result is "Failure". | B |
| History Type is "Disconnection". | C |
| Contents is "Send" and Result is "Failure". | D |
| Contents is "Incoming Call" and Result is "Failure". | E |
| Contents is "Call" and Result is "Failure". | F |
| Contents is "Start of The Standby Phonebook Transfer" and Result is "Failure". | |
| Contents is "Stop Phonebook" and Result is "Failure". | |
| Contents is "Switching of The Call" and Result is "Failure". | G |
| Contents is "End of Call" and Result is "Failure". | |
| Contents is "Play" and Result is "Failure". | H |
| Contents is "Stop" and Result is "Failure". | |
| Contents is "Pause" and Result is "Failure". | |
| Contents is "Truck Up" and Result is "Failure". | |
| Contents is "Truck Down" and Result is "Failure". | |
| Contents is "Fast forward" and Result is "Failure". | |
| Contents is "Rewind" and Result is "Failure". | |
| Contents is "Repeat ON" and Result is "Failure". | |
| Contents is "Repeat OFF" and Result is "Failure". | |
| Contents is "Random ON" and Result is "Failure". | |
| Contents is "Random OFF" and Result is "Failure". | |
| Contents is "Streaming Play" and Result is "Failure". | |
| Contents is "Streaming Stop" and Result is "Failure". | |
| Contents is "Acquisition of Music Information" and Result is "Failure". | I |
| Contents is "Message List Acquisition" and Result is "Failure". | J |
| Contents is "Message Acquisition" and Result is "Failure". | |
| Contents is "Setting of Notification Registration" and Result is "Failure". | |
| Contents is "Message Transmission" and Result is "Failure". | K |
A
B
C
D
E
F
G
H
I
J
K
Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
| Result | Proceed to |
|---|---|
| Contents is "Time Out" | A |
| Contents is "Authentication Error" | B |
| Contents is "Other Error" | C |
A
B
C
Proceed to the appropriate link in accordance "Profile" and "Contents" of "Bluetooth" connection history.
| Result | Proceed to |
|---|---|
| Profile is "HFP" and Contents is "Time Out" | A |
| Profile is "AVP" and Contents is "Time Out" | |
| Profile is "HFP" and Contents is "Authentication Error" | B |
| Profile is "AVP" and Contents is "Authentication Error" | |
| Profile is "HFP" and Contents is "Page Time Out" | C |
| Profile is "AVP" and Contents is "Page Time Out" | |
| Profile is "HFP" and Contents is "Other Error" | D |
| Profile is "AVP" and Contents is "Other Error" | E |
| Profile is "PBAP" | F |
A
B
C
D
E
F
Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
| Result | Proceed to |
|---|---|
| Contents is "Time Out" | A |
| Contents is "Authentication Error" | B |
| Contents is "Other Error" | C |
A
B
C
Proceed to the appropriate link in accordance "Profile" and "Contents" of "Bluetooth" connection history.
| Result | Proceed to |
|---|---|
| Contents is "Link Loss" | A |
| Contents is "Other Error" | B |
A
B
Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
| Result | Proceed to |
|---|---|
| Contents is "Time Out" | A |
| Contents is "Out of Service" | B |
| Contents is "Redial Regulation" | C |
| Contents is "Other Error" | D |
A
B
C
D